Manager PIPs UK&I, Europe & North Africa

Description

Position Statement:

The position will encompass Property Improvement plan visits to existing hotels and producing a formalized Property Improvement Planner (PIP) focusing on the region UK&I, Europe and North Africa, primarily for the EMEA architecture, design and construction department. The position will report to the Director AD&C Property Improvements. The property improvement role will focus on ensuring a smooth and trouble-free delivery of the highest quality PIPs along with hotel inspections, plan reviews, waiver requests and PIP work negotiations. The Manager Property Improvements will be committed to increasing efficiencies, improving communications, and assembling reliable information for our owners, industry partners and Hilton stakeholders. The position must work effectively with colleagues, industry contacts (owners, investors and developers) and to assist in the management of Hilton’s development strategy for UK&I, Europe and North Africa.

Position Summary:

The Property Improvement position will entail being the principal point of support and contact for all project stakeholders, both within Hilton as well as for the owner/franchise partner teams, during the review, property inspection, document write up. Also providing technical support to the Brand and Development teams in the explanation of the PIP to the owner team, to finalise the Property Improvement Planner document.

Undertake property inspections of existing hotels for the purposes of rebranding or conversion into a Hilton brand, along with the preparation of a detailed Property Improvement Plan (PIP) report that describes the current status of the hotel and the scope of works required in order to bring the property up to the required Hilton standards for possible rebranding into one of the Hilton Family of Brands. Extensive travel across Europe and North Africa will be undertaken. Provide technical advice to the Brand leaders and Development colleagues on the agreement of the scope of the PIP works. Manage and comply with the conversion management process as detailed in the AD&C development journey from pre-signature phase. Follow the roles and responsibilities documents for Project Managers. Preparing internal Hilton reports on a monthly basis. Undertake full and comprehensive review of design documents and proposals pre inspection visit. Preparing associated reports and correspondence as required. Work effectively and commercially with developers, owners/Project teams and Brand leaders to optimize design, construction and improvements to the hotel. Liaise and assist the in-house development and Brand teams in the securing of new conversion projects, throughout the region, by the reviewing of plans, specifications and scheme proposals for technical compliance with Hilton design and construction standards, brand standards and all relevant national and international codes, prior to contract. Make technical design and construction recommendations to the development team to ensure that potential projects are in accordance with both technical and brand standards. Pre contract signing, act as project leadership on behalf of Hilton and act as main liaison and focus point between the in-house specialists, the owner and their design teams, to ensure the free flow of information and design input from Hilton throughout pre-signing conversion journey. Raise any areas of non-compliance with franchisee and owner (as applicable) and ensuring that appropriate measures are taken to rectify any such non-compliance. Input to the Hilton Opportunity to Net Unit Growth (O2NUG) internal system. Supervise external consultants as required during the course of any pre-signing conversion works. Prepare all necessary project handover information after the project is signed and liaise with the Project Directors team on such matters. Acting as liaison between various departments and AD&C. Ensuring daily operational functions of AD&C are completed efficiently. Working independently or with a team on special projects such as required. Scheduling meetings and arrangements, e.g., venue, meals equipment etc. Arranging for travel, flights, accommodation, visas, car hire etc. as required. Maintain department correspondence and files. Involved in ad-hoc project work.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Must be able to read and understand drawings and Design and Construction Standards and all other criteria established by Hilton to determine the physical requirements of all Brands. Must be able to read, understand and report on architectural and engineering construction documents, specifications, construction submittals, bulletins, change orders, etc., Excellent general knowledge of design and construction materials and methods and specific knowledge pertaining to the design and construction of Luxury, full service and focused service hotels. Knowledge of the hotel operating contracts and models is desirable. One of the challenging aspects of this position is the need to communicate openly and honestly with Hilton’s partners, maintain a good working relationship with them, but be able to deal with problems when confronted with a design and construction issue which does not meet Hilton requirements. Excellent communication skills: presentations, written and public speaking. Ability to work independently and lead a project team and make effective and timely decisions on behalf of Hilton project stakeholders. Ability to direct collaboration among cross-functional teams including external resources. Ability to analyse departmental financial data to make strategic and tactical decisions. Lead by example to resolve conflicts, introduce change and ensure collaboration among others. Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information. Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals. Strong problem-solving skills including ability to address an issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others. Ability to provide development and mentoring to others. Budget development and management skills. Review and understand project cost plans as well as internal Hilton benchmarking cost plans. Ability to deliver performance feedback to internal and external stakeholders to improve overall performance. Capable of conversing with both technical and non-technical parties. Experience in dealing with developers, owners and other corporate clients.

Requirements

Qualifications

Required Qualifications

University degree in engineering, architecture, building or quantity surveying or construction-related discipline or experience in lieu of. Significant experience in property, engineering design and/or construction related roles including management experience and/or experience working within a client organization or similar. Significant experience working in hotel development and construction related experience ideally within an international hotel group or similar. Experience working in multi-cultural or international settings. An understanding of local building codes, European and International (NFPA) Fire Life Safety codes. Proficiency with Word, PowerPoint, Excel, construction project programming and AutoCAD software. Fluency in spoken and written English. Ability to travel.

Preferred Qualifications

In-depth knowledge of construction projects and track record of successful project delivery. Supervisory experience would be advantageous. Be able to show previous project management experience and be capable of both leading and monitoring outside consultants. Have experience operationally in hotels.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!