Hotel Performance Analytics Manager

Description

Washington Hilton is looking for their next Hotel Performance Analytics Manager.

Washington Hilton is a premier property that offers unparalleled guest experiences in a dynamic and inclusive environment. Our property is known for its iconic location in the heart of Washington, D.C., and its rich history of hosting world-class events, dignitaries, and guests from around the globe. Join us and be part of a team that thrives on innovation, excellence, and collaboration.

Shift Pattern: On-site, full availability required. 

Pay Rate: $90,000- $95,000 per year  [the final offer based on experience] 

Benefits:

Hilton is proud to have an award-winning workplace culture, ranking as the #1 Best Workplace by Great Place to Work & Fortune. We support the mental and physical well-being of all team members to help them thrive personally and professionally. Our benefits include:

• Access to your pay when you need it through DailyPay. 

• Medical insurance coverage for you and your family

• Mental health resources

• Best-in-class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k) program

• Employee stock purchase program (ESPP)

• Debt-free education: Access to a wide variety of educational credentials (college degrees, high school completion, English-language learning, professional certificates, and more)

• Career growth and development opportunities

• Team Member Resource Groups for shared interests and support

• Recognition and rewards programs

Benefits may vary based on property-specific terms and conditions of employment, as well as the terms of the collective bargaining agreement if applicable.

What will I be doing?

As the Hotel Performance Analytics Manager, you will play a key role in driving the hotel's operational efficiency and overall performance. Reporting directly to the Hotel General Manager, you will serve as a strategic consultant, optimizing labor management, enhancing guest satisfaction, and supporting team member engagement. This role requires a proactive, data-driven approach to continuously improve business outcomes and ensure financial targets are met.

Key Responsibilities:

• Collaborate with hotel leadership to unlock financial potential and enhance guest and team member experiences.

• Champion strategies for streamlined labor management, financial management, and offering essential system support and training. 

• Lead the charge on forecasting, budgeting, and driving departmental labor objectives.

• Take ownership of specialized areas like LMS Quality Control and Vendor Management.

• Forge strategic partnerships to align auditing targets and provide insightful performance updates.

• Implement cutting-edge Labor Management procedures and conduct impactful metric analysis.

• Shape policies that enhance operational effectiveness while maintaining budget-aligned standards.

• Analyze and fine-tune labor programs against benchmarks and industry standards for continuous improvement. #LI-AT3

Requirements

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents 
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!