Restaurant Greeter / Host

Hilton Waikiki Beach is seeking an energetic On-Call Restaurant Greeter/Host to join their F&B Team! This person will be the first and last impression of our restaurant team.

The Restaurant Greeter/Host is responsible for welcoming, seating guests and coordinating the activities in the restaurant to service our guests. Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations. Employees may be required to work varying schedules to reflect the business needs of the hotel and M.A.C. 24/7. Position report to the Director of F&B and Restaurant Manager.

Essential Duties and Responsibilities:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Abides and follows all CDC, Brand and County COVID-19 regulations
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Exhibits knowledge of all items on the menu, drink and wine list
• Possesses a valid liquor card at all times
• Processes customer restaurant bills promptly and accurately
• Ensure the table is properly set before seating guests
• Assign server station assignments
• Seat guests and manage the seating chart for rotation of stations
• Greet and seat guest properly and present menus
• Perform opening and closing duties, as needed
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Assist fellow team members and other departments whenever necessary to maintain positive working relationships.
• Answer phone punctually and properly
• Responsible for taking take out and room service orders, then giving the orders to the appropriate Server/Bartender to be entered into the MICROS POS
• Answer and record all reservation inquiries on the OpenTable reservations systems
• Collect menus from dining room ensuring they are clean, presentable and organized
• Ensuring the Host stand has adequate supplies (ie: Keiki menus, Crayons, Takeout menus, seasonal flyers
• Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
• Ensure the area near the entrance of the restaurant and host stand are clean, neat and presentable
• Remove extra table settings when seating guest and review table collateral introducing M.A.C. specials, drinks, seasonal promotions 10%
• Effective verbal communication with Managers and other F&B Team Members using two way radio via ear piece 10%
• Performs other duties as assigned by the manager and required to provide “Can Do” attitude and genuine hospitality

Minimum Requirements:

• High school diploma or equivalent required
• 1-2 years customer service experience with 1-2 years previous Restaurant Experience, preferably within the Hotel Industry preferred.
• Positive attitude and interpersonal skills
• Able to obtain Yellow Honolulu Liquor Commission Card, required.
• TB Clearance, required
• Must have scheduling flexibility when working alternating shifts.
• Must be able to perform in a high volume environment.
• Previous experience with Micros/POS system preferred.

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.

Qualifications

1- 2 years Restaurant experience, preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)