Assistant General Manager

Responsibilities:

Assist the General Manager in the management of all aspects of the hotel's operations, including guest services, front desk, housekeeping, maintenance, and food and beverage service

Develop and maintain a positive and professional relationship with guests, vendors, and staff. Ensure that all guests have an exceptional experience by providing superior customer service and ensuring that all guest needs are met. Monitor guest satisfaction and respond to any guest complaints or concerns in a timely and professional manner. Assist in the preparation and management of the hotel's annual budget. Conduct regular training and development sessions with staff members to ensure that they are providing the best possible service to guests

Assist in the recruitment and hiring of new staff members. Ensure that all staff members are following proper safety and security protocols. Assist in the preparation of reports and presentations for upper management.

Qualifications:

Minimum of 3 years of experience in a hotel management role. Excellent leadership and communication skills. Strong customer service and problem-solving skills. Knowledge of hotel operations, including guest services, front desk, housekeeping, maintenance, and food and beverage service. Proficiency in Microsoft Office and hotel management software (OPERA). Ability to work a flexible schedule, including weekends and holidays .