Fitness Supervisor - Resort and Club

Description

The ideal candidate will have 2-4 years experience in customer service in a high-end fitness center or luxury spa environment and hold a minimum of 3 specialist fitness certifications as well as conduct a minimum of (5) different specialized class types currently offered.  Certifications include:

• Personal Training
• Group Fitness
• Clinical
• Human Performance
• Specialty, such as Weight Loss, Nutrition, Wellness Coaching

What will I be doing?

The Fitness Supervisor is responsible for providing a clean and safe environment in the fitness center, studio and lap pool area. Managing day-to-day strategies and operations of their facilities.  They will oversee the fitness instructors and fitness attendants and help assist as an MOD for the spa & fitness.  This position is responsible for risk management, facility usage and programing execution.  The Fitness Supervisor will assist the Fitness Manager with employee schedules, create ideas and actions for revenue growth, navigate crisis management, and assist with providing facility tours with new members.   

 Specifically, you would be responsible for performing the following tasks to the highest standards:

• Develop standard and programming for the fitness and activities team, ensuring they are following luxury Forbes standards. 
• Provide an orientation tour, explaining the equipment and classes offered and answering guests’ questions. 
• Maintain a safe, clean and well-organized fitness environment through consistent monitoring of the facility.
• Audit fitness classes to ensure standards a being met and classes are well attended.  
• Be flexible with your schedule, supporting the needs of the fitness, activities and spa department.
• Actively promote the fitness center, classes, spa, treatments, services, sessions and retail as well as programs, promotions and/or discounts available. 
• Provide accurate, appropriate and immediate responses to all requests and ensuring complete guest satisfaction. 
• Program and execute weekly, monthly and seasonal events in fitness and wellness..
• Maintain a positive attitude and contribute toward a quality work environment. 
• Regularly attend, participate in and support training and staff meetings for the fitness, activities and spa department. 
• Assist in all areas of fitness, group fitness and spa operation as requested by management. 
• Maintain personal appearance and grooming standards consistent with company standards.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Access to your pay when you need it through DailyPay 

• Medical Insurance Coverage – for you and your family  
• Mental Health Resources 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel discount program 
• Supportive parental leave 
• Matching 401(k) 
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
• Career growth and development 
• Team Member Resource Groups 
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment.