Event Concierge - Resort and Club

Description

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Event Concierge to join the Team! 

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. 

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

Want to learn more? Hotel Website, Facebook, Instagram

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $24 per hour and is based on applicable and specialized experience and location.

Medical Insurance Coverage Available - for you and your family

What Will I Be Doing?

The Meeting & Events Concierge position focuses on client relationships with Event Planners. This position requires an on floor presence to understand, anticipate, and deliver exception service that is required for an event to be successful. The Meeting & Events Concierge will be the liaison between the client and Event Manager. This role is a key asset with supporting the Events Department for a successful operation.

• Respond and accommodate any last minute needs and requests in a timely manner.
• Continuously follow up with event planners to confirm client satisfaction is being met.
• Work with Events, Sales, and Banquets teams on a daily basis.
• Communicate any needs or requests from the client to all departments at the resort.
• The main point of contact for day-of events.
• The ability to feel empowered to make decisions and efficiently fulfill any client needs.
• Attend and coordinate pre-event meetings with client and requested department leaders.
• Greet clients in the morning and evening of each day.
• Have knowledge of package handling process.
• Assist with directions and escort guests to their designated event spaces.
• Provide and create thorough signage around the resort to assist with directions for events

• Effective communication skills
• Ability to push carts and equipment that weighs up to 50 lbs. on a continuous basis
• Must be able to lift up to 15 lbs. on a continuous basis
• Previous Hotel & Resort experience preferred
• Exemplary customer service skills
• Demonstrate a calm demeanor in a fast pace environment
• Strong organization skills required

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 World's Best Workplace & #1 Hospitality Company by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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