Learning & Development Manager

Description

A Learning and Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?

As a Learning and Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Learning and Development Manager will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Design, deliver, and evaluate all learning initiatives, ensuring drive growth and develop team capability.
• Conduct training needs analysis to identify skill gaps and recommend learning solutions
• Prepare annual training plans and training calendars for the hotel
• Prepare and manage the Learning & Development budget
• Support individual and team development, career development, and training and experience-based learning, collaborate with department heads to deliver training programs and other organizational and leadership development interventions
• Interact with hotel leaders responsible to identify skill gaps and recommend learning solutions and provide support to operational departments.
• Conduct the comprehensive onboarding process, ensuring a seamless transition for new hires.
• Provide coaching and support to managers in developing their teams.
• Work closely with HR to align training programs with performance management processes.
• Establish partnerships with hospitality schools to identify and attract top talent through structured internship programs.

Requirements

What are we looking for?

A Learning and Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Thorough knowledge of modern learning and development tools and technique
• Excellent people management skills, strategic thinking and problem solving.
• Exemptional communication, presentable skills, and grooming. 
• Demonstrated ability to develop interpersonal relationships
• Committed to delivering a high level of customer service, both internally and externally
• Resilient and flexible to business needs
• Ability to influence at all levels 
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s degree in human resources, Education, or a related field
• Minimum 3-5 years of experience in a Learning & Development role, preferably in luxury segment of hospitality.
• Proven expertise in delivering & executing Forbes standards.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!