90 Ridge Trail Drive
Sedona,
AZ
86351
"Lead with Excellence at Hilton Bell Rock – Your Next Career Adventure Starts Here!"
The Hilton Sedona at Bell Rock is looking to add a Front Office Manager to help lead the team due to a promotion!
Set against world-famous red rocks and following a multi-million dollar renovation, our hotel's designed with locally-inspired elements that capture the essence of Sedona. This gorgeous property has 221 rooms, 14,000 square feet of banquet space, and 3 food and beverage outlets - plus an 18-hole championship golf course and 25,000 square feet fitness center. These outlets include a 3-meal restaurant / bar, pool cafe, and in-room dining.
Schedule: Must be able to work flexible hours, both AM and PM shifts and weekends if needed.
This position will report to the Director of Front Office Operations and help oversee a team of 35-40 team members and 4 supervisors. In this role the Front Office Manager is active at the front desk during shifts, training and maintaining a high level of guest service and is a part of the administrative duties of the department along with acting as hotel Manager on Duty. The ideal candidate will be able to face guest issues with a problem-solving attitude and be an engaging leader in a resort environment. At least 1 year experience in a leadership role with a minimum of 2 years face to face customer service experience, with hotel experience preferred but not required.
For more information on the property, please visit:
What are the benefits of working for Hilton?
Hilton is proud to support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
*Available benefits may vary depending upon property-specific terms and conditions of employment
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red Rock view accommodations. Adventure awaits, from 18 holes of championship golf to off road Pink Jeep adventures, and over 200 scenic hiking and biking trails. Enjoy chef-led culinary programs, curated mixology offerings, and a variety of energy-based therapies and workshops. Adventure, Discovery and Recovery begin at Hilton Sedona Resort at Bell Rock.