Photo of San Diego Marriott Mission Valley, San Diego, CA

Front Desk Agent

San Diego Marriott Mission Valley

8757 Rio San Diego Drive
San Diego, CA 92108

353 Room Hotel
Managed By Driftwood Hospitality Management
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Compensation: $18.00 per hour, Full-Time

Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality!

At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well-being.

Why Work With Us?

Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including a generous 401k match, health, dental, and vision coverage at competitive costs for all full time employees. We prioritize your overall well-being, ensuring you have the support you need.

Delicious Perks:As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift. Savor the flavors of our culinary expertise while you contribute to our guests' memorable experiences.

Convenient Amenities:Forget the stress of finding parking - our team members enjoy free parking on-site. Our central location extends beyond the hotel with the trolley station within walking distance, commuting becomes a breeze.

Travel Incentives:Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories.

Investing in Your Future:Join us at San Diego Marriott Mission Valley, where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together, let's build a legacy of excellence.

What Sets Us Apart?

Our commitment to excellence extends beyond our service to guests; it encompasses our dedication to creating a positive and rewarding work environment for our team. We believe in recognizing and celebrating the unique talents and contributions each team member brings.

Job Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at the time of check out and ensure guests satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by supervisor/manager.

    • Knowledge, Skills & Abilities

    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Prior hospitality experience preferred, but not required.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

    • Physical Demands

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Stand 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

    • Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities, and where we not only meet industry standards but exceed them. Be a part of a team that is not just amazing but is committed to making your journey with us truly extraordinary.

    Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley!

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

    Posted December 9, 2024

    San Diego Marriott Mission Valley

    Experience the heart of sunny Mission Valley San Diego

    Located in Mission Valley, San Diego, the Marriott Mission Valley is the ideal hotel for experiencing the best of San Diego. Enjoy easy access to San Diego State University, SDSU Mission Valley, and the new Snapdragon Stadium from our hotel. Hop on the Rio Vista Trolley and explore Mission Bay, Sea World, Old Town, and Downtown San Diego's Gaslamp District. Gather in refreshed meeting spaces, including an event lawn ideal for memorable outdoor gatherings. Enjoy a host of amenities and services, from views and casual dining at DEN to our fully equipped fitness center and outdoor pool with a waterfall. Well-appointed hotel rooms and suites offer 55 SMART TVs, high-speed Internet, and balconies, perfect for groups or families visiting San Diego. You will appreciate the unmatched charm and sophistication of one of the top hotels in Mission Valley, San Diego.

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