Front Desk Supervisor

Description

Are you looking to continue growing your career?

The DoubleTree by Hilton Abilene Downtown Convention Center is currently seeking a Front Desk Supervisor to join our team!  In this role you will Provide guidance and leadership as the Front Office Supervisor and ensure consistent quality of customer service is provided to all guests in accordance with Hilton standards

Conveniently appointed in direct proximity to the convention center in downtown Abilene, this brand-new property is sure to be the talk of the town!  Boasting 200 guest rooms, 23,000 square feet of banquet space and 3 unique food and beverage outlets - 2 restaurants, a marketplace and in-room dining!

This is a Full-Time position, candidates must have availability to work a flexible scheduled to include Mornings, Mid shift, Evenings, weekends & Holidays. **Some overnights may be required. 

Pay rate: $18.00 per hour

Growing and developing our team into the future leaders of the hospitality world is engrained in our culture.  We are excited to provide you with the experience and knowledge that will continue to excel your career!

 For full time employees, Hilton offers AMAZING benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate, Team Member recognition and other AWESOME Hilton Perks! 

Interested? Apply to join our team today

What will I be doing?

The Front Desk Supervisor will provide guidance and leadership as the Front Office Supervisor and ensure consistent quality of customer 

service is provided to all guests in accordance with Hilton standards

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!