Manager Category Management, Full Service

Description

***This role is based at our corporate office in McLean, VA***

Join us for a rare opportunity to shape the future of Hilton’s Full Service Brands and the Resort Category.  You will become a key member of the Full Service brand team made up of industry experts and influencers in the domains of hospitality, branding, brand management, product innovation, owner relations, wellness, and more.  As a Manager Category Management, Full Service, reporting to the VP of All Inclusive and Resorts, you will support the team that leads our brands with the goal of strengthening and growing our Full Service brands and resort category.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

As a Manager Category Management, Full Service, you will work with the Full Service category team and will support the team with implementing brand strategies designed to position the brands and category for long-term success.  This will include supporting the planning, execution, governance, project management, and communication of important brand initiatives and you will work with teams across the world to achieve the completion of brand priorities.

What your day-to-day will be like:

• Partner with the Full Service category team to project manage defined brand priorities and initiatives.
• Support category/enterprise initiatives including the future of Full Service, resort strategy, and customer promise.
• Assist with Brand and Category Positioning activation and coordination with regional teams.
• Help manage category brand portfolio quality, tracking, and governance (Openings, renovations, terminations) in coordination with brand teams.
• Plan and prepare data, presentations, and briefs for internal and external meetings.
• Manage quarterly brand material updates (brand health, development, sales, and online brand channels).
• Support Global Brand and Category Leaders with planning and managing external meetings and follow-ups.

How you will collaborate with others:

• Collaborate with Marketing, Regional Brand Management, Brand Personality, Operations, and Team Member Communications teams on the activation of the Brand and Category Positioning, Pillars, Tone of Voice, and Service Behaviors.
• Partner with Owner Relations, Brand Performance Support, and Quality Assurance on the execution of service quality initiatives.
• Work with Brand Operations, Architecture, Design & Construction teams on brand product & portfolio quality management.
• Represent the Full Service and resort category in areas of Brand Standards, Quality Assurance, Openings, Renovations, Hotel Leaders Support, Owner Relations, Development, and Sales.

What initiatives you will take ownership of: 

• Quarterly management and updates of Full Service category materials, including development, product quality, brand health, and Hilton Worldwide Sales prioritizing Signia by Hilton, Resort Category, and our HGV partnership.
• Support Brand Positioning deployment, including brand programs, pillars, and service behaviors.
• Provide support in leading and driving performance against goals.
• Category Portfolio Quality and Service tracking, management, and governance.
• Manage resources and channels that define the image of the full-service brands and resort category across multiple channels, internal and external.
• Support global category leaders and brand leaders with preparations for meetings with Hilton leaders, owners, and operators.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional experience
• Ability to master internal Hilton applications powered by Salesforce, Qualtrics, and MicroStrategy
• High comfort level with research, data, and analysis: Ability to work with and qualitative data, draw conclusions, insights, and formulate recommendations
• Advanced proficiency with Excel (can perform complex functions), PowerPoint, Word, and MS Teams applications
• Ability to travel up to 30% (domestic and occasionally international)
• McLean office based

It would be useful if you have:

• BA/BS Bachelor’s degree or on-the-job equivalent experience
• MBA or Graduate degree
• Two (2) years of experience developing and working with project management, building business cases, gaining internal/external support, and driving the implementation of programs
• Three (3) years of developing annual plans, narratives, project planning, forecasts, and strategic roadmaps for large enterprises

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.