Spa Director

Job Description

Spa Director

This position is located in beautiful Sedona, Arizona. Surrounded by breathtaking views of the red rocks, the Amara Resort and Spa offers majestic accommodations for travelers. A 100 room, lifestyle hotel, Amara is a destination for everyone steps away from the shops of Uptown Sedona and the sounds of the creek. The Spa Manager will be responsible for managing all activities of the spa and ensuring exceptional experiences for our guests. 

Amara Resort and Spa offers a generous benefits package including medical, dental, vision, short-term and long-term disability, a 401k plan with a company match, paid vacation, sick, and holidays, daily employee meals created by our renowned culinary team, discounts at our restaurant and sister properties in the portfolio of Northwood Hospitality.

Job Summary

The Spa Director position manages the business and staff of the Spa at Amara Resort and Spa. This includes ensuring that the facility is running efficiently, staffed appropriately, and is properly maintained and cleaned. The Spa Director is also responsible for driving revenues and developing new marketing and sales initiatives.

Job Responsibilities

• Ensure that the physical structure, tranquility, and esthetic beauty of the facility promote a relaxing and appealing environment.
• Promote and market current and new services.
• Look for new ways to develop maximum operational efficiency for the spa.
• Research current trends in the market and make suggestions how the spa might implement these to attract new business.

Guest Management

• Exemplify the level of guest service that is expected of all employees.
• Greet all guests/clients with a smile and hello.
• Anticipate the needs of guests/clients.
• Ensure confidentiality of guests/clients.
• Motivate and inspire staff to apply guest service standards and policies that will distinguish Amara Resort and Spa from the competition.
• Maintain client database and schedule appointments.
• Accommodate all guest/client requests in an accurate and efficient manner. Coordinate all group requests and needs.
• Handle all guest/client complaints in a timely manner, maintaining a positive impression with the guest on resolving any complaints.
• Follow up to ensure complaints or problems are resolved and action is taken to avoid recurrence.
• Assist spa coordinator as needed.
• Regularly review comments and develop actions to address problem areas.

Staff Management

• Conduct team briefings, daily line-ups, monthly department meetings
• Recruit, interview and evaluate potential staff following resort policies and procedures.
• Ensure spa professional staff is properly certified and certifications are renewed as required.
• Train staff to be conversant with and implementing all company policies and procedures.
• Handle all disciplinary counseling as needed according to policy.
• Coach employees to reinforce positive behavior and to improve performance as needed.
• Conduct performance evaluations. Coach and direct activities to achieve desired performance. Follow up and ensure that the agreed-upon action and developmental plans identified during the evaluation process are being put into effect.
• Maintain open and productive relationship with Human Resources.

Financial Management

• Assist in development of spa budget proposals.
• Prepare staffing schedules in order to meet client needs while complying with budget.
• Place all orders for supplies, manage inventory and control costs to meet budget.
• Turn all paperwork into accounting in a timely manner.
• Communicate anticipated business demands daily with each departmental representative.
• Maintain accurate time and attendance records using ADP.
• Utilize property purchasing program, Birchstreet.

Desired Skills and Experience

• At least 18 years of age
• Previous experience in spa management
• 3+ years in a hospitality leadership position
• Computer skills
• Possess a good command of the English language and ability to communicate with guests clearly and pleasantly, both in person and by telephone
• Thorough knowledge of hotel services and facilities
• Degree in Hotel/Spa Management
• Arizona LMT and/or Esthetician License