Executive Housekeeper

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! 

T.E.A.M = Together Everyone Achieves More

About the Role: As Executive Housekeeper you will mentor our ambitious TEAM ensuring outstanding guest service and cleanliness. You will be responsible for the hotel's Housekeeping operations and ensuring the housekeeping TEAM meets business needs and delivers outstanding service and performance.

TEAM Benefits:

• Bonus eligible
• 401k 
• Health/Dental/Vision/Life/Voluntary Insurance 
• TEAM and Travel Discounts 
• Vacation/Well/Holiday Pay 
• Career Advancement Opportunity 

Full-time positions are benefits-eligible, including time off, travel discounts, medical, and other insurance options are also available. 

Travel Discounts—With multiple brands and thousands of locations around the world, TEAM is eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family, or see the World!

Responsibilities: The Executive Housekeeper is responsible for directing, supervising, and coordinating the daily activities of the housekeeping department, along with ensuring smooth operations, including rooms, public areas, laundry, and supplies. You will be expected to maintain the highest cleanliness, presentation, and efficiency level while adhering to brand standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with department heads, guests, and team members.

Requirements:

• Prior 3+ years’ experience in a brand or luxury brand hotel
• Prior work experience is required, and Bi-lingual (English and Spanish speaking) is a plus
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work well under pressure and meet deadlines
• Knowledge of cleaning chemicals, proper storage, and disposal methods
• Ability to lift and carry up to 50 pounds
• Flexibility to work weekends and holidays as needed
• Primary duties include supervising the activities of supervisors, line staff, and others on a daily basis in order to ensure all work is completed on time and to standard.
• Interview and select staff in event of open positions.
• Design, provide, and coordinate On-The-Job-Training for subordinates to attain brand compliance.
• Make routine daily rounds of the hotel at any time of the day performing random checks in all areas to ensure the expected hotel standard is set and continued. Immediately direct subordinates to correct issues found as needed. 
• Develop and implement standard procedures for routine tasks to enable employees to develop consistent work habits.
• Reviews, approves and analyzes housekeeping budget and justify funds requested on a regular basis.  Maintain checkbook accounting as responsible person for budget.  Develop future annual budget plans.  
• Establish inventory records and control of cleaning supplies, chemicals, and guest supplies, room/bathroom and F & B linens etc. in order to control expenses and minimize waste.
• Involve employees in planning, effective use of "manpower" and guiding new methods, mechanical aids & products and to simplify Housekeeping work.
• Check on all equipment of Housekeeping Department and to ensure that equipment is properly used to reduce cost and breakage.  Order supplies and replacements as needed.
• Check physical condition of rooms in order to maintain highest room appearance and standards. 
• Establish systems and controls in the Linen/Uniform Room and Laundry to ensure that laundry services are of high quality for hotel guests, customers as well as laundering for staff uniforms.
• Create and implement accurate schedules for employees to match business levels, manage payroll for department.
• Train and develop staff for personal and professional growth
• Perform annual and periodic personnel evaluations on all subordinates.  Recommend and implement annual increases.
• Monitor standards and work performance of all subordinates on a daily basis for brand service and training compliance.  Regularly recommend and carry out all discipline and counseling as needed. 
• Plan and carry out budget, living within guidelines.
• Manage labor costs
• Manage team to live within guest service scores as required by brand, and attain high level opinion survey scores as well.
• With minimal supervision, plan and carry out the duties (and additional duties) listed above. 
• Ensures their thorough understanding of house-rules and departmental rules and regulations, evaluating staff performances and providing recommendations - transfers & promotions when necessary.
• Coordinate and communicate effectively with other departments as well as within the department.
• Responsible for keeping good morale and enforcing discipline and appearance of employees.
• Perform all duties other than these above which are requested by the hotel management/direct supervisor.
• Establish Lost & Found procedures.
• Establish good liaison with the Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes

Contact Us to Apply!