Front Desk Supervisor

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!  

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.  

We are looking for our next great team member to join our front office team. We are committed to providing you with: 

• Highly competitive wages 
• An exceptional benefit plan for eligible associates & your family members 
• RSP/401K matching program for eligible associates 
• Flexible scheduling to allow you to focus on what is important to you 
• Discounts with our Crescent managed properties in North America for you & your family members  

Here is what you will be doing each day: 

As our Front Desk Supervisor, you the conductor of the perfect stay.  You will be providing clear direction to the team, welcoming guests, orchestrating check-ins with a warm smile, harmonizing requests with a touch of magic, ensuring guest departure is a seamless crescendo of satisfaction, and be an impeccable example of guest service. Your duties go beyond keys and reservations.  You are the architect of memorable experiences, crafting every moment with care. Providing support and leadership to the front office team while following up promptly with guest request and opportunities are key. 

Does this sound like you?  

You have a natural talent for delivering memorable experiences. You excel in collaboration and have a knack for problem solving and multitasking. The pride you have in your organizational and time management skills will be a great benefit in this role. You enjoy training, challenges, and making others feel special. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.   

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.  That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.  By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.