Minibar Attendant

The Barnett, formerly known as Ace New Orleans located in the Warehouse District, is where extraordinary service meets the vibrant pulse of New Orleans. Housed in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool and five exceptional dining outlets, will infuse your stay with Southern hospitality, live music and eclectic flavors for a true sense of place.

JOB SUMMARY

A Mini Bar attendant ensures that the mini bar in each guest room remains stocked during a guests’ stay. As a mini bar attendant, your duties include daily stocking bars, maintaining inventory, organizing orders, and billing guests. In order to maximize revenue and deliver exceptional service to our guests, each room will be inspected daily.  Managing an accurate inventory and practicing sound billing procedures. A Mini Bar Attendant is responsible for these duties while delivering outstanding service.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES: 

Qualified candidates must be able to satisfactorily complete the following responsibilities.  Other duties may be assigned.

• Manage minibar inventory in stock and guest rooms.
• Stock floor cart.
• Perform daily inspections. Count and replenishment of items.
• Accurately charge guests for items.
• Fill out worksheets.
• Enter transactions into POS system to accurately charge guests.
• Verify product dating.
• FIFO of inventory organizing.
• Communicate all DNDs to Housekeeping.
• Restock minibar cart.
• Take note of general inventory.
• Dispose of trash.
• Exchange dirty glasses and/or utensils.
• Greet guests and respond to guest requests in a timely, friendly and efficient manner.
• Walk and/or stand continuously to check all guest rooms and storage closet.
• Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally).

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Ability to understand proper use of equipment and cleaning agents. 
• Strong interpersonal and problem solving abilities, highly responsible & reliable.
• Have superb time management skills.
• Prioritize and organize work assignments, have timely follow up with execution. 
• Previous guest service experience is an asset.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Maintain complete knowledge of all hotel services/features and hours of operation. 
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to comply with physical demands as outlined below.
• Ability to lift and reach for items.  May require extending arms overhead to perform tasks, and work in confined spaces for extended periods of time. 
• Must be able to maintain a flexible work schedule. 

REQUIRED EDUCATION and/or EXPERIENCE

Individual should have any combination of experiences that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

• Ability to understand guests’ service needs & requests.
• Ability to acknowledge guests’ requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). 
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues. 

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Physical aspects include but are not limited to the following:

• Sit, walk and/or stand continuously.
• Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally).
• Frequent kneeling, pushing, pulling and lifting.
• Bend, squat, crawl and reach above shoulder level. 
• Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• Occasional ascending or descending ladders, stairs and ramps.
• May be exposed to extreme temperatures, dust, dampness, height and moving machinery.