Photo of Hilton Antwerp Old Town, Antwerpen, Belgium

Executive Lounge Manager-Supervisor

Hilton Antwerp Old Town

Groenplaats 32
Antwerpen, 2000
Belgium

210 Room Hotel
Managed By Hilton
Save this job
Full-Time

Description

An Executive Lounge Manager-Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will I be doing?

As an Executive Lounge Manager-Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Manage the performance of the Executive Lounge in the hotel
  • Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
  • Handle enquiries and complaints, promptly and efficiently
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
  • Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
  • Executive tasks as instructed by the Executive Lounge Supervisor or Manager
  • Serve your role and Team in an environmentally-conscience manner

Requirements

What are we looking for?

Executive Lounge Manager-Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in the hotel, leisure or retail sector
  • Calm, efficient and organised
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to listen and respond to demanding Guest needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
  • Multi-lingual
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted November 27, 2024

Hilton Antwerp Old Town

At A Glance

Located in the heart of historic Belgium, the Hilton Antwerp Old Town hotel offers a central location in Antwerp and is an ideal base to discover the beautiful and historic city. Combining old-world charm and stylish sophistication, this hotel in Antwerp, Belgium overlooks the city’s historic town square and Belgium’s finest architecture. The Hilton Antwerp Old Town hotel has a variety of stylish and spacious suites available.

  • Spacious Family rooms and Family suites for 2 adults and 2 children
  • Executive Lounge and private roof terrace, serving breakfast, snacks and drinks
  • Restaurant Brasserie Flo Antwerp serving Creative French-Belgian cuisine
  • 2,600 sq. m./27,986 sq. ft. of recently refurbished meeting space with natural daylight, and the unique Belle Epoque Ballroom for up to 1,000 guests
  • Landmark 4 star hotel located on the famous Groenplaats, next to the iconic Cathedral of our Lady and Grote Markt with easy access to Central Station