Photo of Hilton Sanya Yalong Bay Resort & Spa, Sanya, China

Asst Executive Housekeeper 行政副管家

Hilton Sanya Yalong Bay Resort & Spa

Yalong Bay National Resort District
Sanya, 572000
China

492 Room Hotel
Managed By Hilton
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Full-Time

Description

An Assistant Executive Housekeeper will assist the Executive Housekeeper in the operation of the Housekeeping department and stand in as the Executive Housekeeper in his / her absence.  

What will I be doing? 

As the Assistant Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards: 

  • Assist the Executive Housekeeper to institute department SOP and P&P, directing activities of Housekeeping’s daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests. 
  • Supervise department trainings, methods and procedures for development of team members. 
  • Supervise team members, Floor Supervisors and Room Attendants on guest floors and public areas. 
  • Draw up a balanced schedule for team members based on the hotel business’ needs. 
  • Evaluate the daily performance of the assigned team members during operation. 
  • Regularly inspect vacant and occupied guestrooms, guest floor areas and back stairways to ensure cleaning standards are maintained. 
  • Supervise daily laundry operation in the absence of the Executive Housekeeper. 
  • Drive daily briefings with Floor Managers and Floor Supervisors, informing them about daily VIP arrivals, guests’ complaints and special assignments etc. 
  • Assist the Executive Housekeeper to hold regular housekeeping communication meetings to discuss team members’ feedback, rectify errors for improvement, communicate all special instructions and happenings within the hotel as well as to hold daily morning briefings. 
  • Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management’s decision in the absence of the Executive Housekeeper. 

    Requirements

    What are we looking for? 

    An Assistant Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • 3 years as a Floor Supervisor or 1 year as an Assistant Floor Manager / Floor Manager. 
  • Responsive and customer focused. 
  • Able to derive excellence as well as the routine work. 
  • Communicate effectively and clearly. 
  • Good listener and considerate to the concerns of others. 
  • Strong training, leadership and people management skills. 
  • Guest oriented and able to confidently build and exceed service standards. 
  • Strong interpersonal skills and possess an attention to details. 
  • Good knowledge of housekeeping areas such as guest floor area and public area operation basics. 
    • Posted November 27, 2024

    Hilton Sanya Yalong Bay Resort & Spa

    A family-friendly beach resort on Yalong Bay

    Hilton Sanya Yalong Bay Resort & Spa offers an unspoiled white sandy beach, extensive event facilities, and eight outdoor swimming pools on tropical Hainan Island. Specially-designed Family Suites and Rooms and a large Kidz Paradise offer a true wonderland for children and families.

    Relax in a bright and airy room with floor-to-ceiling windows and unobstructed mountain, garden, or lagoon views from your balcony. Upgrade to a suite for extra space, comfort, and stunning sea views.

    With seven dining destinations, you’re bound to find something to suit your tastes. Experience all eight major Chinese cuisines at CHINA HARVEST restaurant, watch your food being prepared at the Big Kitchen, and enjoy breakfast on the terrace at the Teak Lounge.

    Hilton Sanya Yalong Bay Resort & Spa is set within the Yalong Bay National Resort District on the southernmost tip of Hainan Island, off the coast of mainland China. Dive in the pristine waters at Yalong Bay to see the colorful plants, corals and fish at the bottom of the ocean.

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