Group Reservations Coordinator
Description
The Hilton Orlando, located off of International Drive near the Orange County Convention Center, is looking to welcome a Group Reservations Coordinator to join the team! Set over 26 acres, we're near the major theme parks, over 1,400 rooms and suites, indoor, outdoor, and convention center space, we're ready to host, we just need YOU! Ideal candidates have front desk experience, Hilton systems experience, and is someone who has a desire to progress within commercial services.
Shift Pattern: Monday - Friday very flexible, 8:30am-5pm
Pay Rate: $19.76 per hour
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
- Mental health resources including free counseling through our Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As Group Reservations Coordinator with Hilton Hotels, you are responsible for managing group blocks in the hotels continuing effort to deliver outstanding guest service and financial profitability. You would be responsible for performing the following tasks to the highest standards:
Process group reservation information and input rooming lists
Enter reservations, process reservation changes, and ensure organization of group rooms upon arrival
Communicate effectively with Meeting Planners, Housing Agencies, Clients, and internally with Revenue, Events, Sales, and Front Office Teams
Respond to both guests and clients in-person, email, and telephone in a timely, friendly and efficient manner
Perform word-processing, typing, e-mailing, data-entry, filing, faxing, and copying
Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Orlando
Central to everything. Unlike anything.
Set over 26 acres, Hilton Orlando is near the major theme parks and International Drive. As a partner of SeaWorld® Orlando and Universal Orlando Resort, we offer exclusive perks including complimentary transportation. Dine in our seven restaurants, unwind in the full-service spa, and make a splash in our pools, waterslide, and lazy river.
