Event Manager - & Waldorf Astoria Orlando

Description

The Signia by Hilton Orlando Bonnet Creek & Waldorf Astoria Orlando is looking for their next Event Manager!

About Us:

The Signia by Hilton Orlando Bonnet Creek & Waldorf Astoria Orlando is a premier destination for events, conferences, and social gatherings. Located in the heart of Orlando’s Bonnet Creek area, our property offers unparalleled luxury, top-notch service, and a vibrant work environment.

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As an Event Manager, you will be responsible for executing written sales agreements for moderately-sized and moderately-complex events, typically involving up to 300 cumulative room nights. You will act as the primary liaison between clients and the hotel, coordinating with various departments to ensure seamless event execution. Additionally, you will focus on maximizing revenues, controlling expenses, and ensuring client satisfaction to foster loyalty and repeat business.

Your essential functions will include:

• Organizing, planning, and prioritizing duties by developing strategic plans and goals.
• Communicating effectively with internal and external clients via phone, email, written documents, or in person.
• Building and maintaining strong client relationships to meet and exceed expectations.
• Demonstrating comprehensive knowledge of job systems, products, booking systems, and processes.
• Resolving conflicts and negotiating effectively while handling complaints and disputes.
• Selling and influencing both internal and external stakeholders.
• Making decisions and solving problems by analyzing and evaluating issues to determine the best solutions.
• Ensuring high-quality service by communicating and guiding others to understand guest needs, providing direction, feedback, and individual coaching when needed.
• Participating in customer site inspections and assisting with the sales process as necessary.
• Performing other duties as needed based on business demands.
• Ensuring regular attendance and dependability. #LI-AT3

Requirements

What are we looking for?

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!