Photo of Hilton Sanya Yalong Bay Resort & Spa, Sanya, China

Bell Attendant 行李员

Hilton Sanya Yalong Bay Resort & Spa

Yalong Bay National Resort District
Sanya, 572000
China

492 Room Hotel
Managed By Hilton
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Full-Time

Description

我的具体职责是什么? 

作为行李员，您将应以最高标准完成以下任务: 

  • 积极地寻找获取客人反馈意见。 
  • 同意并实施以行动去提高对客服务的质量。 
  • 向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。 
  • 认知会员客人，确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。   
  • 以明确地的态度、正确地对待和处理客人投诉和反馈意见，跟进并向礼宾司报告，并从中学习。 
  • 根据希尔顿品牌标准，确保所有的客人要求和问题都迅速和有效地响应和处理。 
  • 将客人送至客房，介绍客房布局，确保行李及时寄存等。 
  • 团队工作，在礼宾部扮演积极角色，有效率的和客人沟通，确保达到目标。 
  • 帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。 

    Requirements

    我们寻找什么样的人才? 

    希尔顿行李员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: 

  • 客人是你工作的中心。 
  • 保持一个积极的态度，履行个人的职责和主动权去解决问题，永远和你的客人和员工进行清晰明了的沟通。 
  • 目的明确地，坚定地，热情洋溢地执行所有工作任务，把握时机去学习新的工作技巧和知识，以改进和提高你个人的绩效。 
  • 灵活性地，积极地进行反应，清晰明确地配合职位需求。 
  • 具有较强的组织协调能力。 
  • 强烈的责任感及自我激励能力。 
  • 会说基本英语口语。 
    • Posted November 25, 2024

    Hilton Sanya Yalong Bay Resort & Spa

    A family-friendly beach resort on Yalong Bay

    Hilton Sanya Yalong Bay Resort & Spa offers an unspoiled white sandy beach, extensive event facilities, and eight outdoor swimming pools on tropical Hainan Island. Specially-designed Family Suites and Rooms and a large Kidz Paradise offer a true wonderland for children and families.

    Relax in a bright and airy room with floor-to-ceiling windows and unobstructed mountain, garden, or lagoon views from your balcony. Upgrade to a suite for extra space, comfort, and stunning sea views.

    With seven dining destinations, you’re bound to find something to suit your tastes. Experience all eight major Chinese cuisines at CHINA HARVEST restaurant, watch your food being prepared at the Big Kitchen, and enjoy breakfast on the terrace at the Teak Lounge.

    Hilton Sanya Yalong Bay Resort & Spa is set within the Yalong Bay National Resort District on the southernmost tip of Hainan Island, off the coast of mainland China. Dive in the pristine waters at Yalong Bay to see the colorful plants, corals and fish at the bottom of the ocean.

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