Senior Event Manager

Description

Signia by Hilton Atlanta is looking for its next Senior Event Manager!

About Signia by Hilton Atlanta:

Located in the heart of Atlanta, Signia by Hilton Atlanta offers a world-class environment for meetings and events with exceptional service and premium amenities. Join our dynamic team and take part in delivering extraordinary experiences for our guests.

Ideal Candidate:

We are seeking an experienced and highly organized individual who excels at managing complex events. The ideal candidate will be detail-oriented, proactive, and have a passion for hospitality. If you’re ready to make a difference in a fast-paced environment and lead memorable events, we want to hear from you!

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As Senior Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases. You will primarily handle complex events and ensure a seamless transition from sales to service and back to sales. You will also identify opportunities to maximize revenue through upselling and offering enhancements to create exceptional guest experiences. In this role, you may also support and act on behalf of the Director of Catering and Events.

Position Summary:

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate in a timely manner with internal and external clients via telephone, email, written documents, or in person.
• Build and maintain strong client relationships to set and meet expectations, delivering high-quality service.
• Demonstrate expertise in job systems, products, processes, and industry knowledge.
• Resolve conflicts and negotiate solutions while handling complaints, settling disputes, and managing grievances.
• Sell and influence both internal and external clients to enhance event experiences.
• Analyze and evaluate issues to make decisions and solve problems effectively.
• Ensure high-quality service by communicating guest needs to others, providing direction, guidance, feedback, and individual coaching as needed.
• Participate in customer site inspections and assist with the sales process when required.
• Perform additional duties based on business needs.
• Regular attendance is expected.

Qualifications:

• Previous experience in event management or a related field.
• Strong organizational, communication, and leadership skills.
• Ability to manage complex events and work in a fast-paced environment.
• Proficient in managing customer relationships and delivering exceptional service. 
• Minimum of two (2) years of hospitality-related experience at the manager level.
• Experience in supervising or managing a team of 1-3 people.
• Strong knowledge of hotel property management systems, including Delphi.fdc.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!