Cluster Guest Operations Manager
Hilton Garden Inn Budapest City Center
Lazar Utca 11-13
Budapest,
1065
Hungary
Description
Cluster Guest Operations Manager is responsible for the effective operational management of the Hilton Garden inn and Hampton by Hilton Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Work in conjunction with the General Managers to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Requirements
What are we looking for?
A Cluster Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, we look for the following qualifications, attitude, behaviours, skills, and values that follow:
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector –
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
Hilton Garden Inn Budapest City Center
At A Glance
Welcome to Hilton Garden Inn Budapest City Centre, a new hotel located in vibrant downtown Budapest. We are walking distance from the famous Andrassy shopping street, restaurants, coffee shops and all major sights, including Hungarian State Opera House, St. Stephen's Basilica, Hungarian Parliament and Chain Bridge.
Stay in comfort in one of the modern guest rooms and suites with home-like amenities such as complimentary WiFi, a 49-inch HDTV and a mini-refrigerator. Select a spacious suite boasting a balcony with beautiful panoramic city views, some overlooking the Basilica. Accessible rooms are also available with all the standard amenities plus a few extras for your convenience.
Enjoy local specialties in our Garden Grille restaurant or stop by the 24-hour Shop. Stay active in the fitness center or unwind on the cozy rooftop terrace with breathtaking city views. For small meetings and events we offer a 1,156 sq. ft. conference room divisible into two.
