Houseperson

Reports To:      Housekeeping Manager

Requirements: 

• Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Minimum of 1 year of experience, preferably in Hospitality Industry.
• Must be a strong leader, self-motivator, and team builder.

General Responsibilities: 

• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms. 
• Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.
• Must be able to work independently and as a team player.

Primary Functions: 

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
• Cleans rooms, hallways, and restrooms.
• Washes walls and ceiling, moves furniture and turn mattress.
• Sweeps, mops, scrubs, waxes, and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering.
• Received linen supplies from floor shoots.
• Maintains housekeeping carts.
• Removes trash collected by room attendants.
• Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, soiled linen.
• Pickup clean linen and refill the par stock of linen on each floor pantry.
• Deliver towels, cribs, cots, and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Sort linen, stock room attendant closets.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Help the house cleaners with the heavy lifting when super cleaning / spring-cleaning of rooms.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Remove soiled linen and trash from the poolside and other service area and take to appropriate locations in the prescribed manner.
• Assist room attendant / house cleaner with placing bed boards, rollways beds, extra bed etc.
• Report missing / found articles, damage, or merchandise problems to the housekeeping supervisors.
• Always respond in a friendly, helpful manner to guests and other colleagues.
• Take up any tasks assigned by the supervisors as and when needed.
• Report to work in required uniform and in adherence with the Hotels Dress Code Policy.

Optimum Attributes: 

• Willing to take responsibility and accountability for the team.
• Able to perform routine responsibilities with minimal direction.
• Well-groomed and professional appearance.
• Willing to work on weekends and holidays if required.

Performance Standards: 

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.