Coordinator ResMax Global Support

Description

***The location for this position is virtual/remote***

As a Bilingual Coordinator for ResMax Global Support, you will provide personalized solutions to support our hotels, management companies, and partners. Reporting to the Manager of Client Success/ResMax, you will enroll new hotels into the ResMax Auto Attendant program and support hotels and clients via phone and email. You will also curate collateral and content for internal/external use.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Address support inquiries about HRCC/ResMax services such as: GA intervention fees, billing issues, and reservations.
• Collaborate with hotel leaders and vendors to set up ResMax.
• Curate and translate documents, including marketing materials and website updates, into Spanish.

How you will collaborate with others:

• Build and analyze reports to provide visibility into performance; conduct root cause analysis and make recommendations.

What projects you will take ownership of: 

• Update daily records of tasks and activities in Salesforce.
• Perform other duties and functions that would support HRCC as assigned.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Proficient in data analysis using Microsoft Excel (including pivot tables), ability to build templates and mail merges in Word, and create PowerPoint presentations
• Bilingual in English and Spanish
• One (1 ) year experience working in Sales, Reservations, or Front Office at a Hilton hotel or other major hotel company
• Six (6 ) months working within Hilton Reservations and Customer Care

It would be useful if you have:

• BA/BS Bachelor’s Degree
• Three (3 ) months experience in the HRCC Business Development Team (ResMax Global Support or Hilton Housing) - either permanent or temporary role
• Experience creating marketing material utilizing PowerPoint & Canva
• Conversational in Portuguese, both written and spoken

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The hourly rate for this role is $19.23-$24.04/hour and is determined based on applicable and specialized experience and location.  #LI-REMOTE