Executive Meeting Manager

Position Summary: 

The Executive Meeting Manager will manage a group from initial contact to finalizing all group/event details. This position reports to the Director of Sales.

Essential Job Functions:

Client Relations

• Serve as the primary contact for meetings and groups, ensuring clear communication and satisfaction throughout the event planning process.  Exceptional written and verbal communication skills for client interaction and internal coordination.
• Create dynamic and positive relationships with guests from the sales phase through the on-site execution of events. This includes meeting the guests at the event to ensure proper event set-up and guest satisfaction. Liaise with other hotel managers to take the initiative to solve any problems.

Event Coordination

• Manage the planning and execution of events, room, and food and beverage needs (including day meetings) for all market segments. Proven ability to handle multiple events simultaneously.
• Serve booked group and catering clients and respond to questions about the event, including group room blocks, food and beverage, the function space, ancillary and vendor services, and related billing processes.

Sales Support

• Collaborate with the sales team to secure new business and upsell services such as catering, audiovisual, and guest accommodations.
• Maintain accurate information in sales management tool on all new and ongoing leads and accounts, including solicitation efforts and all activities up to date.
• Conduct site inspections and local sales calls and attend appropriate local events as needed.

Operations Liaison 

• Work closely with internal teams, including Banquets, Catering, and the Front Office, to ensure the seamless execution of events.
• Participate in weekly BEO meetings and Group Resume Reviews with other departments and maintain accurate and timely internal hotel communication.
• Ensure proactive communication with other department managers and associates throughout the hotel to ensure seamless transitions and positive, memorable experiences.

*The anticipated compensation range for the position is $80k per year. The salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Problem-Solving 

• Address and resolve client concerns promptly and effectively, maintaining high standards of professionalism. Excellent decision-making skills to ensure successful event execution.

Qualifications:

• Minimum of one year experience as a hotel sales or catering manager or two years as a sales/catering/event coordinator.
• Working knowledge of Delphi, MS Word, Excel, and Outlook.
• Demonstrated ability to understand guest requirements and translate them into sales solutions.
• Ability to focus on speed-to-market response time through exceptional organizational skills, a proactive approach, and a passion for delivering outstanding service to our clients.