Players Club Supervisor

Description

Qualifications

• Superior Customer Service skills
• Some Supervisory experience
• Strong public speaking and interpersonal skills
• Strong computer skills including Windows, Excel and MS Office
• Patience and ability to handle pressure and make decisions.

License Requirements

Must secure appropriate RI mandated gaming licenses

Essential Job Functions

• Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative’s cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids.
• Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls.
• Working closely with the Gaming department regarding guest issues, additional direction and improvements.
• Working closely with and assisting the other divisions of the Marketing department
• Assist with preparing and executing all Bus Tours including
• Monitoring the Call Center.
• Sending all required emails such as but not limited to bus, match play, and promotional emails at the end of the night.
• Assist with monitoring all promotional signage and ensuring changeover when appropriate.
• Participating in Players Club and Marketing meetings.
• Other duties as assigned.

Physical/Mental Requirements

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks
• Must be able to occasionally lift/move up to 20 pounds

Working Conditions

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently