Photo of Courtyard Austin North, Austin, TX

Guest Service Agent

Courtyard Austin North

12330 N Interstate 35
Austin, TX 78753

145 Room Hotel
Managed By HHM Hotels
Save this job
Compensation: $16.00 to $16.75 per hour, Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 20, 2024

Courtyard Austin North

Welcome To Courtyard Austin North/Parmer Lane

Find comfort at our hotel in North Austin near Parmer Lane

For an award-winning stay and a great location just off I-35, choose Courtyard Austin North/Parmer Lane for your next business trip or weekend getaway. Our hotel places you in the Tech Ridge Center neighborhood, convenient to Samsung, Tesla, Dell, and IBM. If you're here with a sports team, Round Rock Sports Center is about 10 minutes north. We're also close to The Domain, downtown Austin, and The University of Texas. After a day visiting UT, playing games at Round Rock, or meeting at nearby Tech Ridge companies, return to our hotel for happy hour at The Bistro. You can take a dip in our indoor pool, work out in our fitness center that's open 24 hours, or wind down in your room with a mini fridge. In the morning, head to the restaurant for breakfast and a cup of Starbucks® coffee while you plan your day using free Wi-Fi. On a corporate trip? Use one of our lobby's individual media pods for a quiet place to work, or take a seat at The Bistro's communal table for a quick session with colleagues. 

Other Job Openings