Senior Business Travel Sales Manager

Description

Due to a recent promotion, the Hilton Houston Post Oak is looking for a Senior Sales Manager to join their team! This is an exciting opportunity for someone with experience in Business Travel Sales and Group component for total account management. As the Senior Sales Manager, you will be responsible for selling both BT and Group. Don't miss out on this chance to work with one of the most beautiful hotels in Houston and take your sales career to the next level.

A Senior Sales Manager, for both Business Travel Sales and Group Sales with Hilton Hotels and Resorts is responsible for increasing overall BTS sales volume by developing key relationships with new BTS accounts and growing production with assigned existing accounts in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will also be responsible for securing groups and conventions by building and establishing relationships with customers.

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. 

• Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. 
• Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. 
• Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market. 

Customer and Account Management: 

• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel. 
• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. 
• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. 
• Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market. 
• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. 
• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.  
• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.  
• Assist in the development of sales plans and strategies to meet or exceed established revenue and room night goals in leisure and business travel
• Represent hotel by managing and maintaining existing relationships with key accounts. As well as focusing on new BT business development via research, cold calling, and telemarketing with exception of key national accounts.

Prospecting: 

• Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.    
• Create and execute plan to shift share from your competitors. 
• Engage in outside sales activities to uncover needs, build relationships and to win new business.
• Solicit and maintain relationships with travel industry organizations including, but not limited to, travel agencies, tour companies, travel associations, etc.
• Travel to assigned territory to make direct sales calls and to attend travel industry reception
• Attend trade shows and participate in sales blitzes

Negotiations:  

• Negotiate contracts and commission agreements with end user customers and intermediaries. 
• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. 
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.  

#LI-JW1

Requirements

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment 
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development 
• Team Member Resource Groups

• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Inclusive family-building and fertility benefits 
• Expanded bereavement leave. 
• Adoption Assistance program

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Discounted team member meals in the cafeteria while on shift
• Complimentary parking
• WFH 1 day a week, chosen by Director of Sales based on office business demands 

Sales Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!