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Guest Service Agent

Courtyard Lake Placid

5920 Cascade Road
Lake Placid, NY 12946

96 Room Hotel
Managed By Waterford Hotel Group
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Come for a JOB, stay for a CAREER.
Compensation: $16-$18, Full-Time

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests.  Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.   The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift.  They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent. 

Responsibilities include:

  • Greeting & Thanking guests in a sincere and friendly manner

  • Checking in and checking out guests.

  • Assigning rooms & taking care of administrative duties

  • Answering phone

  • Posting charges to appropriate accounts

  • Performing duties on a daily checklist

  • Passing information within departments to ensure guest satisfaction. 

  • Communicating with guests and ensuring their needs are met. 

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

  • A keen eye for detail, time management and great customer service skills.

  • Pleasant and friendly demeanor.

  • Able to work as a team and independently. 

  • Flexible working hours.

  • Ability to work with little or no supervision while meeting high-performance standards.

  • Physical mobility and stamina.

  • Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! 

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Posted November 19, 2024

Courtyard Lake Placid

Rest and rejuvenate at our Lake Placid, New York hotel

At Courtyard Lake Placid, we blend comfort and convenience. Our modern hotel immerses you in lodge-style décor with rustic features. Reconnect with nature while visiting the waters of Lake Placid, the Adirondacks Mountains and Whiteface Mountain during your stay. We are also minutes from various Olympic sites such as Lake Placid Olympic Center. Following an adventurous day, transition to our well appointed rooms and suites. We offer complimentary Wi-Fi, plush bedding and living areas. Some of our rooms even offer a hot tub and fireplace. After a relaxing night, have a delicious breakfast with your favorite Starbucks® coffee at The Bistro, or grab a quick snack at our 24-hour Market. During downtime, be sure to take a dip in our impressive indoor pool which includes two whirlpools and a waterfall. When you have to get back to business, host a productive meeting in our event room with AV equipment. Whether you're here to work or explore the area, treat yourself to a stay at Courtyard Lake Placid.

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