Housekeeping Manager

Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To complete an APPLICATION please click on the following website: https://apply.jobappnetwork.com/surf-sand-careers/en

Or contact the Human Resources office direct line 949-376-2764 for additional information.

ESSENTIAL PURPOSE: To assist the Director of Housekeeping to manage departmental staff and operations, to ensure the cleanliness, safety, and aesthetic appeal of the hotel.

The expected base wage range for this position is: $68,640 to $75,000 per year. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.

ESSENTIAL DUTIES: 

• To hire, train, schedule, support, review, discipline, and terminate Housekeeping employees, to maintain highest possible levels of employee morale and department productivity.
• To conduct departmental safety training for all new Housekeeping staff before they begin their work assignments in their designated areas.
• To train Forbes standards to new hires and current associates.
• To be responsible for maintaining accurate payroll records for housekeeping employees in the timekeeping software system.
• To track expenses using a check book.
• To assist in maintaining productivity spreadsheets.
• To use On-Track to create weekly schedules according to the budget.
• To organize and execute special projects, as assigned, meeting pre-determined goals for quality and completion.
• To apprise the Director of Housekeeping of employee performance or behavioral problems, as observed.
• To conduct performance evaluations of staff.
• To develop, motivate and inspire the Housekeeping staff.
• To conduct and track monthly linen inventories.
• To conduct weekly Safety Meetings, quarterly Safety Trainings and monthly property inspections.
• To act to resolve conflicts and problems that arise with and amongst the Housekeeping staff.
• To conduct routine inspections and walk-throughs of all assigned areas.
• To review schedules for Coordinators, Inspectors, and Room Attendants on daily basis, and to adjust according to occupancy.
• To establish and control inventory of department materials, including guest amenities, cleaning supplies and office supplies.
• To oversee departmental uniform distribution, ensuring proper issuance, logging, inventory, maintenance, and return of all items.
• To attend resort functions as directed.
• To accept personal responsibility for the condition of all VIP rooms prior to occupancy, including special attentions provided for repeat guests.
• To ensure that affected operating departments have accurate information regarding rooms, including status, condition, and maintenance needs.
• To ensure safe work practices of all Housekeeping staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
• To handle, store, and label all hazardous substances according to State and Federal regulations.
• To ensure proper handling, storage, and labeling of all hazardous chemicals used by Housekeeping employees, in accordance with state and federal regulations

QUALIFICATIONS: Bachelor's degree in Hotel or Business Management, or equivalent experience, required. Spanish language ability preferred. Must have three years of Housekeeping management experience in a resort of comparable quality, or comparable industry environment. Familiar with OSHA, including OSHA's Bloodborne Pathogen Standard, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Requires knowledge of current state and federal safety regulations. Experience in hotel industry accounting procedures, and labor and supply controls. Strong basic math and computer skills required.  Must display knowledge of currently accepted business telephone etiquette. Valid California driver's license required. Proof of personal automobile insurance coverage required.

SKILLS AND APTITUDES: Demonstrated ability to train staff and ensure luxury resort customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.

PHYSICAL / MENTAL DEMANDS: Stands/walks approximately 80% of shift. Sits at desk or in meetings approximately 20% of shift. Frequently required to move objects weighing up to 30 lbs. over moderate distances. Bends, stoops, reaches, pushes, and pulls to perform routine job tasks, including personally inspecting guest rooms daily. Uses personal computer approximately 20% of shift. Must be flexible to work long, sometimes irregular hours. Frequent use of stairs, daily. Fast-paced work environment. Guest facing position that may handle conflict and/or encounter individuals who may be upset and emotional at times.

TRAVEL: This position is not expected to travel for work.

REMOTE WORK: This position is not eligible to work remotely. The candidate must be able to work in-person during normal business hours.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
 www.surfandsandresort.com HR direct line: (949) 376-2764