Photo of Bally’s Quad Cities Casino & Hotel, Rock Island, IL

Casino Host

Bally’s Quad Cities Casino & Hotel

777 Bally Blvd.
Rock Island, IL 61201

Casino & Hotel
Managed By Bally’s Corporation
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Full-Time

Description

About Bally’s

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary

As a Casino Host at Bally’s, you will support the Company’s Player Development initiatives by identifying, qualifying, and computerizing target customers. This position's starting salary is $45,000.

Essential Functions
  • Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
  • Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
  • Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
  • Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
  • Attract, develop, and retain new player patronage through personalized service
  • Assist in evaluating the casino’s host performance initiatives
  • Assist in the development of programs to increase player worth while staying within established comping guidelines
  • Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
  • Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodations, and tickets to sporting events
  • Assist with phone solicitation
  • Perform other duties as assigned
    Qualifications
  • Must be 21 years of age or older
  • Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
  • Must have a high school diploma or equivalent
  • Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations
  • Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
  • High-level public relations and customer service skills are required
  • Excellent written and verbal communications skills are required
  • Must have a working knowledge of table games and slot machines
  • Must be able to work weekends, weeknights, and holidays
    Physical Demands
  • Regularly required to see, talk, hear, walk, and stand
  • Frequently required to use hands to handle, feel, and reach
  • Occasionally required to sit or stoop
  • Occasionally lift and or move up to 30 pounds
    Work Environment

    The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

    What’s In It For You
    • Competitive Salary with annual performance bonus
    • Comprehensive health coverage plan that includes medical, dental, and vision
    • 401(K)/ Company Match
    • Access Perks and Childcare discounts

    The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

    • Posted December 18, 2024

    Bally’s Quad Cities Casino & Hotel

    Bally’s Quad Cities Casino & Hotel is located in Rock Island, Illinois. The 42,000 sq. ft. casino features almost 800 slot machines, and 13 table games that include Blackjack, Roulette, Craps, Ultimate Texas Holdem, Mississippi Stud and Three Card Poker and a live Poker Room. 

    The hotel offers 205 rooms with 11 luxury suites; an Events Center, six food & Beverage venues (four restaurants and two bars), including a Buffet, Cafe, Sportsbook & Bar and two entertainment venues - a nightclub and an event center..

    Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

    With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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