Sales Coordinator / Guest Service Agent

Opportunity:  Sales Coordinator/Guest Service Agent

Your Focus as Sales Coordinator

• Promptly answer telephone calls and communicate relevant account information to managers and departments.
• Type and process correspondence, proposals and contracts.
• Distribute memos, contracts, resumes,beos, room requests and amenities to relevant departments.
• Politely and professionally converse with clients.
• File and organize copies of contracts and correspondence ensuring records are up to date. Archive end of month/year documentation.
• Reserve and confirm rooms, meeting space, and banquet space when necessary.  Process group rooming lists.
• Provide tours to walk-ins and/or group contacts upon request.
• Assist with group maintenance such as rewards points credit, arrival requests, etc.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Your Focus as Guest Service Agent

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary. 
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

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