Photo of Hampton by Hilton Bristol Airport, Bristol, United Kingdom

Nights Guest Service Agent

Hampton by Hilton Bristol Airport

Bristol Airport
Bristol, BS48 3DY
United Kingdom

201 Room Hotel
Managed By Hilton
Save this job
Full-Time

Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

  • Hourly Rate up to £12.74 per hour
  • Travel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets)
  • £200 Team Member Referral Program
  • Free Car Park
  • Discounted bus fares to andfrom the city centre, £1.50 each way
  • Holiday: 28 daysincluding bank holidays (increasing yearly)
  • Pension scheme
  • Discounted meals on duty
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Free uniform
  • Grow your career: access to a network of 6500 hotels across 100 countries (subject to local right-to-work rules)
  • Personal Development: programmes designed to support your career and achieve your goals

A Nights Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Night Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

What will I be doing?

  •  Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
  •  Ensure that the Night Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  •  Follow company brand standards

What are we looking for?

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organised with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  •  Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency  

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Posted December 16, 2024

Hampton by Hilton Bristol Airport

Within walking distance of Bristol Airport.

Find yourself steps from the airport and close to popular attractions at the Hampton by Hilton Bristol Airport hotel. Whether you’re in town for business or traveling with family, you’ll find all the amenities you need at our contemporary hotel. Take advantage of complimentary shuttle service for easy transport to and from the airport. Spend a day exploring Noah's Ark Zoo Farm, Cheddar Caves and Gorge, Cabot Tower or other things to do near our family-friendly Bristol hotel.

Each of our guest rooms feature free WiFi, an oversized work desk and modern décor. Wake up refreshed after a peaceful night’s rest in our clean and fresh Hampton beds®. Start the day with our hot buffet breakfast, included in your stay. With a fitness center and business center, you’ll have no trouble keeping up your routine. Plan your next small event or celebration for up to 20 guests in our boardroom-style meeting space.

Highlights

  • Modern hotel within walking distance of Bristol Airport
  • Located near Noah's Ark Zoo Farm and Cheddar Caves and Gorge
  • Family-friendly hotel with 201 spacious guest rooms
  • Meeting and event space for up to 20 guests
  • 24-hour fitness center and business center