Restaurant Expeditor (PM)
The Rittenhouse
210 West Rittenhouse Square
Philadelphia,
PA
19103
Opportunity: Restaurant Expeditor
Ensure all food is prepared at the appropriate time and delivered to the correct guest in a timely and efficient manner.
Potential Career PathRestaurant Server – Restaurant Captain – Restaurant Manager
Essential Job Functions- Serve as primary point of contact between front-of-house and back-of-house
- Receive order tickets from servers and call them in to kitchen
- Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
- “Fire” courses with chef at appropriate time
- Direct food runners when to pick up dishes and where to deliver them
- Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
- Ensure all plates leaving the kitchen meet Chef’s standards for presentation, freshness, and temperature.
- Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket.
- Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously.
- Manage flow of dinner service for all tables, including private dining, ala-carte dining, and multiple-course tasting menus
- Run food to tables as needed
- Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
- Ensure the Expeditor station is appropriately stocked at all times, with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
- Be aware of and enforce all restaurant policies and procedures
- Be aware of and enforce all Forbes and LQA policies and procedures
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
Work Environment and Context
- Work schedule may vary and will include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Rittenhouse
A Gem Among Luxury Hotels In Philadelphia
About The Rittenhouse
People spend time at The Rittenhouse for many reasons: a family vacation, weekend getaways, board meetings and business get-togethers, romantic dinners, or girls' nights out tasting handcrafted cocktails. Whatever the reason, every guest experiences the same standard of excellence at our standout among Philadelphia luxury hotels. In just a few moments, you can learn about the history of our storied Center City luxury hotel and discover what awaits you during your visit to The Rittenhouse.
Accommodations
Our rooms and suites are a cut above those of other Philadelphia luxury hotels boasting elegant rooms and suites known for their style and space. Browse our accommodations, featuring expansive floor plans, comprehensive amenities, and a sense of luxurious comfort.
Dining
Enjoy afternoon tea, dinner, evening cocktails, and more, all at Lacroix Restaurant at The Rittenhouse.
Spa & Wellness
The Rittenhouse Spa and Club is reason enough to stay with us. Find the ultimate opportunity for replenishment here at our Rittenhouse Square hotel.
Weddings and Special Occasions
Our dedicated staff will help you customize your wedding day or special occasion down to the smallest detail. Our home on the leafy and historic Rittenhouse Square will provide the perfect backdrop to an unforgettable day, whatever you are celebrating.
Business
When you are traveling on business, you need a hotel with a central location, ample business amenities, and a room that will ensure you get a great night’s rest. At The Rittenhouse you get all three, as well as helpful staff to take care of any last minute travel arrangements. We’ll also work with your company to provide competitive corporate rates.
Meetings
If you need a productive, relaxing environment for a key business meeting or corporate event, The Rittenhouse offers stunning and well-equipped facilities for meetings and gatherings of all sizes and at every level of formality.
Philadelphia
Booking a stay at The Rittenhouse is like being given a key to the city; our central location is a stone’s throw away from the very best of Philadelphia’s most historic attractions and thriving culture. Our prime location as a luxury hotel in Center City is unmatched.
