Photo of Renaissance Boulder Flatiron Hotel, Broomfield, CO

Guest Service Agent

Renaissance Boulder Flatiron Hotel

500 Flatiron Boulevard
Broomfield, CO 80021

232 Room Hotel
Managed By HHM Hotels
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Compensation: $18.00 to $19.00 per hour, Full-Time

Application deadline: January 5, 2025 or until filled

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 12, 2024

Renaissance Boulder Flatiron Hotel

Welcome To Renaissance Boulder Flatiron Hotel

Newly Renovated Rooms with views of the Flatiron Mountains

Upgrade your travel experience with a stay at Renaissance Boulder Flatiron Hotel. Situated in Broomfield, CO we offer access to a wealth of destinations for business and leisure alike, such as the University of Colorado Boulder, Interlocken Golf Club, Interlocken Business Park, and the FlatIron Crossing mall. From concierge service to complimentary parking, you'll find thoughtful touches throughout our hotel. You can take a well-deserved moment to unwind with a good book or a great conversation around the fire pit on our outdoor patio. Recharge in our luxury suites featuring contemporary designs, marble bathrooms, ergonomic workstations, and plush bedding. Finish a day in the mountains with a glass of wine and inventive farm to table fare at Flatz Restaurant and Lounge. Or cool off in our indoor pool. Whether you are here for work or vacation, our hotel will exceed your expectations.

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