Photo of Hilton Garden Inn Santa Marta, Santa Marta, Colombia

Agente De Reservas

Hilton Garden Inn Santa Marta

Calle 24 No. 1A-39
Santa Marta
Colombia

132 Room Hotel
Managed By Hilton
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Full-Time

Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

Requirements

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted November 12, 2024

Hilton Garden Inn Santa Marta

At A Glance

Near Santa Marta's Bay, Hilton Garden Inn Santa Marta offers comfortable guest rooms and thoughtful amenities in location convenient to many of the area's top attractions. Our hotel, just a 9-minute drive from Prado Plaza Shopping Center and Tesoro del Mar Shopping Center, provides you with a view of the Marina of Santa Marta. Visit one of the local casinos, parks or restaurants. Rodadero Beach, easily reachable from our hotel, is one of the most popular destinations in the area, and is perfect for swimming, diving and snorkeling.

Start your day with a cooked-to-order breakfast in The Garden Grille. We offer Evening Room Service, and our 24-hour Pavilion Pantry® has refreshments available. Enjoy the views while relaxing by our outdoor pool, or stay fit in our 24-hour fitness center both located on the 17th floor. We'll help make your next meeting, luncheon or special event a successful one in one of our perfectly equipped and versatile meeting rooms for up to 300 people.

  • 5 minutes from downtown Santa Marta
  • Views of Santa Marta's Marina Bay
  • Pool bar and sky bar with terrace
  • Access to the area's best beaches
  • 3 meeting and event rooms for business or social events