Photo of SpringHill Suites by Marriott Salt Lake City Airport, Salt Lake City, UT

Front Office Manager

SpringHill Suites by Marriott Salt Lake City Airport

4955 Wiley Post Way
Salt Lake City, UT 84116

143 Room All Suite
Managed By HHM Hotels
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Full-Time

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 12, 2024

SpringHill Suites by Marriott Salt Lake City Airport

WELCOME TO SPRINGHILL SUITES SALT LAKE CITY AIRPORT

Two miles from SLC Airport with complimentary shuttle

Located two miles from Salt Lake City International Airport, the SpringHill Suites Salt Lake City International Airport offers the value you need with a full hot breakfast, everyday and on-the-house. When you stay with us, you'll be a quick 10-minute drive from downtown, Salt Palace Convention Center and Maverik Center. A leader among hotels in Salt Lake City, you can relax in suites with plush Marriott bedding, pullout sofas, flat-screen smart TVs and in-room microwaves and mini-fridges, along with free onsite parking. Unmatched by other hotels in Salt Lake City, we provide free perks including property-wide WiFi and free airport shuttle from 4 a.m. to midnight.