Photo of Hilton Goa Resort, Goa, India

Front Office Apprentice

Hilton Goa Resort

Candolim North Goa
Goa, 403515
India

111 Room Hotel
Managed By Hilton
Save this job
Full-Time

Description

A Front Office Apprentice assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As Front Office Apprentice, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Ensure accurate and efficient running of reception including check in/out procedures
  • Respond to Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Answer switchboard calls, as required
  • Ensure all Guest deliveries and messages are received effectively and efficiently
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Attend appropriate training courses, when required
  • Follow and adhere to company brand standards
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement

Requirements

What are we looking for?

Front Office Apprentice serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted November 12, 2024

Hilton Goa Resort

Opening Soon!

Nestled amidst the tropical forests of North Goa’s terraced hillsides, Hilton Goa Resort offers a unique setting from which to discover Goa in the utmost comfort. Minutes from the popular beaches of Candolim and Calangute, the resort is within reach of popular attractions including water sports, stylish dining options, shopping and bustling nightlife.

Every guest room, suite and villa offers views of the surrounding lush landscape and features a private deck, WiFi, and plenty of amenities. Opt for a suite for extra living and dining space or make the most of the peace and tranquility by choosing a secluded villa with pool and alfresco deck.

Enjoy the spa, outdoor swimming pools, children’s pool and Kids’ Club, a whirlpool and 24- hour fitness center. Dine at the all-day restaurant, sip a hot drink at the coffee lounge or while away the evening at our chic bar. Business travelers can choose from three meeting rooms and utilize the 24 hour business center. Hold your wedding reception in our Grand Ballroom or throw a party on our lush lawns.