Photo of Hilton Manchester Deansgate, Manchester, England, United Kingdom

Front Office Supervisor

Hilton Manchester Deansgate

303 Deansgate
Manchester, England M3 4LQ
United Kingdom

279 Room Hotel
Managed By Hilton
Save this job
Full-Time

Description

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

  • Yearly salary of £25594.40
  • Free and healthymeals when on duty
  • Discounted Membership Rates to wellness facilities, featuring a pool, gym, sauna and steam room
  • Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • Peoples pension with employers contribution
  • High street discounts: with Perks at Work
  • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Guest Experience Day after successfully passing probation

What will I be doing?

As a Front Office supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

 What are we looking for?

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Posted November 12, 2024

Hilton Manchester Deansgate

At A Glance

Hilton Manchester Deansgate showcases stylish rooms and suites, a stunning cocktail bar with panoramic views and magnificent event space, all in the heart of Manchester. Housed in the 47-story iconic Beetham Tower, this Manchester hotel is a destination in itself. Discover exciting attractions nearby, including the iconic Old Trafford football stadium, or enjoy the city’s bustling nightlife.

Choose the perfect space for a successful event. We offer 20,409 sq. ft. of event space including a dedicated boardroom, 11 flexible meeting rooms and the Deansgate Suite which accommodates up to 600 guests. For a special occasion, choose the unique experience of Cloud 23.

  • City center hotel in Beetham Tower – the 11th tallest building in the UK
  • 1 mile from Manchester Piccadilly Railway Station; 23 minutes from Manchester Airport
  • Contemporary guest rooms and suites with floor-to-ceiling windows and stunning city views
  • LivingWell™ Health Club, swimming pool, whirlpool, sauna and steam room
  • Podium Restaurant, Bar & Lounge, and Cloud 23, Manchester's stylish destination bar
  • Conference and events facilities for up to 600 Guests