Associate Business Analyst Collaboration Systems

Description

***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, Dallas, TX, (Hybrid) or Remote***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Business Analyst Collaboration Systems, you will bring your technical skills to a hospitality company with an award-winning culture. On the Infrastructure Messaging team reporting to the Director of Infrastructure and Platform Engineering Messaging you will support projects including Microsoft 365 property enhancements for collaboration and operational efficiency.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Participate in discovery discussions between key stakeholders and platform engineers crafting and documenting use cases, operational requirements, and technology goals. 
• Research and contribute user interface (UI) best practices to design discussions. 
• Collaborate with the project delivery teams to develop Software Development Lifecycle (SDLC) plans.
• Contribute to test strategy and change management campaigns to support technology execution.
• Participate in testing initiatives, tracking issues and ensuring resolution to critical path findings.
• Maintain system operational guides for reference and future technology planning.  Contribute to business continuity initiatives, and maintain related operational documents.
• Create project status overviews on a periodic basis (weekly, monthly, ad-hoc).
• Gather debrief information following deployments.

How you will collaborate with others:

• Collaborate with Hilton business stakeholders to gather information for the technology intake process, documenting requirements and business goals.  Validate requirements are accounted for in design plans.
• Collaborate with internal product management and technology teams, as well as operations support, and other relevant teams to gather information to operationalize new solutions.
• Attend intake and strategy meetings with related technology colleagues.
• Participate in change management programs.

What deliverables you will take ownership of: 

• The use case catalog for all assigned projects and the SharePoint project repositories.
• Final project documents including accepted designs, test plans, issues logs, etc., along with final versions of change management collateral materials.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology, Project Management, or related field
• Experience as a business analyst collecting requirements and/or compiling use cases
• Experience communicating with stakeholders at all levels
• Travel up to 10%

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience 
• Three (3) years of professional work experience in Technology, Project Management, or related field
• Two (2) years of experience in Technology delivery
• Preference to be near one of our three US corporate office locations (McLean, Dallas, Memphis)
• Experience with Microsoft 365
• Experience with project management
• Hands-on experience with hospitality operations
• Fluency in an additional language

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

#LI-DNI

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $65,000 - $95,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE