Photo of The Fifth Avenue Hotel, New York, NY

Guest Service Agent

The Fifth Avenue Hotel

1 West 28th Street
New York, NY 10001

153 Room Hotel
Managed By HHM Hotels
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Compensation: $30.00 per hour, Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 8, 2024

The Fifth Avenue Hotel

The Fifth Avenue Hotel

A realm of imagination created to surprise the senses, opening this Autumn. The dazzling mirror-clad lobby welcomes you into the enchanting world of The Fifth Avenue Hotel. Whether it’s the visionary design by Martin Brudnizki, a memorable meal in Café Carmellini, our legendary service or a nightcap in The Portrait Bar; every guest will come away with memories to cherish.

Rooms & Suites

Each room evokes a different sensibility, with distinctive color palettes and eclectic collections of art and furnishings to inspire an intimate ambiance of elegance and charm.

Dining

Savor the wonders of Café Carmellini, the signature restaurant at The Fifth, under soaring trees and sparkling chandeliers. For more casual dining, tuck into The Portrait Bar to sip on sophisticated cocktails and snack on elevated bar fare in front of the carved stone fireplace.

Gatherings & Celebrations

In intimate settings or grand salons, The Fifth will cater to your desires with delicious cuisine, impeccable service and enchanting décor.

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