PBX Operator / Front Desk Agent

Description

ESSENTIAL JOB FUNCTIONS: Saturday & Sunday: PBX Operator, Weekdays: Front Desk Agent.

-Answer all calls promptly, following brand standards.

-Accept messages and confirm with guest prior to delivering for accuracy.

-Receive and in-put wake-up call information for guests.

-Accept guest maintenance requests and relay to the engineering department.

-Answer basic hotel and area questions for guests.

-Work as Front Desk Agent during weekdays.

MINIMUM QUALIFICATIONS:

-Position requires flexibility of availability.

-Proficiency in Micro Soft Office required.

-Must be able to lift and transport up to 30 lbs.

-Position requires extended periods of sitting.

ADDITIONAL QUALIFICATIONS:

-Experience in previous use of multiline phone system preferred.

-Previous experience as a call monitor or operator a plus.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Pay: $19.00 Per Hour

Application Deadline: November30, 2024 or until position is filled

Full Time Position Benefits

-Medical, Dental, and Vision Insurance

-Golf Discounts

-Spa Discounts

-Hotel Discounts

-Paid Time Off (vacation, sick, bereavement, and Holidays)

-401K Match

-And More!

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)