Maitre D, Capolinea

Description

Capolinea is our fine-dining, signature restaurant that spans traditional Italian and contemporary American cuisines serving delectable handmade pastas, prime-cut steaks and tableside martini service.

The ideal candidate will have previous hosting or serving experience in a fine dining restaurant, excellent customer service skills, attention to detail, and a background in delivering high-end service.

Shift Pattern: Full-Time/ Full availability is needed including weekends and holidays

Pay Rate: $24.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel.
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement.

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As Maître D, you would be responsible for the smooth operation of the designated restaurant(s) on the floor level by upholding the service standards and supervising the service team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Enacts smooth preparation of the service by leading the daily briefing as well as the successful end of service/the restoration of the dining room
• Takes, monitors and optimizes reservations; prepares the seating plan; greets and escorts guests to tables in restaurant
• Ensures that the team has resources and equipment sufficient for the proper functioning of the shift
• Regulates flow of service/acts as liaison with the culinary team by adopting an attitude that is both responsible and professional
• Distributes tasks and activities related to service according to the staff present and the expected clientele; intervenes if the clientele is unhappy with any task or activity undertaken by the team
• Monitors the reception area and the orderliness of the point of sale system; visually supervises events occurring during service
• Has knowledge of all the dishes on the menu, as well as all the beverAssists the restaurant leadership in managing administrative and operational tasks

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!