Assistant Director of Events and Catering

Description

Hilton Orlando is seeking an Assistant Director of Events and Catering to join their team!

Located in the heart of Orlando, Hilton Orlando features 1,424 guest rooms and an impressive 229,265 square feet of versatile banquet space, making it a top destination for large-scale events, meetings, and conventions. Our mission is to be the best hotel in Orlando for both guests and team members, offering a workplace that is genuine, innovative, memorable, and inspiring every day. Join us and experience the best job you’ve ever had!

We are looking for a driven and detail-oriented Assistant Director of Events and Catering who thrives in a fast-paced environment and is passionate about delivering outstanding guest experiences. If you’re ready to contribute to a high-performing team and take your career to the next level, we’d love to meet you!

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As Assistant Director of Events and Catering at Hilton Orlando, you will be responsible for executing written sales agreements for large-scale and complex meetings, conventions, and events. Your role involves managing the successful execution of these events and assisting the Director in the day-to-day operations of the department. You will help ensure outstanding guest service and contribute to the hotel's financial profitability.

Position Summary:

• Event Execution: Execute written sales agreements for large-scale meetings, conventions, and events with up to and exceeding 1,000 cumulative room nights, including full hotel buyouts, and manage events with a high level of complexity.
• Contract Negotiation: Negotiate group sales agreements, including pricing, terms, labor, services, vendor agreements, and service agreements with companies and organizations affiliated with group business.
• Client Communication: Initiate verbal and written communication with clients and hotel departments, covering event details such as payment structure, room block management, food and beverage, public room rental, exhibit hall fees, incremental revenue streams, performance damages, and master billing processes.
• Operations Collaboration: Partner with operations departments to prepare for and execute all events, ensuring smooth and successful event operations.
• Department Leadership: Assist the Director in daily department operations, customer conflict resolution, National Sales interactions, business and marketing plan development, and forecasting and budgeting.
• Team Supervision: Monitor and support team member performance, including providing supervision, conducting professional development, counseling, performance evaluations, and recognizing achievements.
• Forecasting: Meet with Managers monthly to review Food & Beverage and Room block forecasts, aiming for /- 3% accuracy.
• File Assignments: Assist in ensuring appropriate file assignments across the team to balance workloads.
• Quality Improvement: Monitor and assess service and satisfaction trends, address any issues, and implement improvements as needed.
• Recruitment & Training: Recruit, interview, and train new team members, building a strong, capable team.
• Reporting: Prepare reports, correspondence, and analysis for group activity, keeping relevant stakeholders informed.
• Leadership Support: Act in the absence of the Director of Catering and Events as needed. #LI-AT3

Requirements

What are we looking for?

• At least three years experience at a Manager level in an Event/Catering role in a large property
• Preferably experience in a hotel of 500 rooms or more.
• CMP designation preferred.
• Preferably experience and proficiency in Delphi FDC 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: 

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!