Product Manager (Digital Key)

Description

***This hybrid role is based at our corporate office in Dallas, TX or McLean, VA***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager, Product Management, you will bring your technical skills to a hospitality company with an award-winning culture. On the Digital Key (Welcome) team reporting to the Director of Product Management, you will lead the development of hotel access products within hotel property management systems and mobile apps in compatibility with lock hardware.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Write and refine top-notch technical business requirements and ensure the security team and solution architectures are in lockstep with them
• Identify new opportunities that will improve Digital Key for guests leveraging the mobile app experience and lock vendor’s SDK in integration
• Collaborate with platform engineers, research, and design in an agile environment to deliver Digital Key enhancements in PEP, mobile apps, and upon hotel arrival; resolve technical product issues for both digital and plastic keys
• Drive the Hilton Welcome roadmap for Digital Key, Key Share, and access within Hilton’s property management systems, PEP, and OnQ

How you will collaborate with others:

• Collaborate with platform engineers, research, and design in an agile environment to deliver Digital Key enhancements in PEP, mobile apps, and upon hotel arrival; resolve technical product issues for both digital and plastic keys
• Partner with 3rd party technologies to develop and implement key access and sharing innovations as well as fraud prevention measures
• Analyze properties for adoption of the Digital Key product while collaborating with IT Field Services team to expand the product adoption at the international level
• Work closely with the design team to create engaging mobile app experiences as well as property management tools that enable seamless key delivery and management capabilities

What deliverables you will take ownership of: 

• Define and present new product concepts to both technical and non-technical partners
• Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional work experience in Product, Technology, Mobile App, Customer Experience, or related field
• Three (3) years of experience in an agile or scrum environment writing user stories and gathering requirements from various partners
• Experience working with a complex cross-functional matrix environment
• Experience with fraud prevention capabilities and technology
• This is a hybrid role and would require to be near our Dallas or McLean office locations
• Travel up to 20%

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
• Experience with property management tools, key management systems, or lock hardware
• Experience with hotel property management systems
• Experience with PEP and OnQ, Hilton’s property management systems
• Experience with A/B testing and creating hypotheses that drive customer value
• Experience with web analytics tools, such as the Adobe reporting suite

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.