Housekeeping Supervisor

Job Overview:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring the cleanliness and overall maintenance of guest rooms, public areas, and back-of-house facilities. The Supervisor leads and motivates the housekeeping team, ensuring that high standards of cleanliness, safety, and guest satisfaction are consistently met.

Key Responsibilities:

1. Supervision & Team Management:

   • Supervise and direct housekeeping staff to ensure they meet cleanliness standards and safety guidelines.
   • Train, mentor, and evaluate housekeeping staff, providing feedback and performance reviews.
   • Delegate tasks effectively to team members, ensuring efficiency and optimal performance.
   • Ensure all team members follow proper procedures for cleaning, sanitizing, and maintaining areas.

2. Cleaning Operations:

   • Inspect guest rooms and public areas regularly to ensure they meet cleanliness, safety, and maintenance standards.
   • Handle any special requests from guests regarding room cleanliness, amenities, or specific services.
   • Coordinate with maintenance for any repairs or issues that need addressing in guest rooms or public spaces.
   • Ensure all equipment and cleaning supplies are stocked, properly maintained, and safe to use.

3. Guest Satisfaction:

   • Ensure all guest rooms are cleaned and prepared according to the property’s quality standards and in a timely manner.
   • Respond to guest complaints or concerns regarding housekeeping in a prompt, professional, and efficient manner.
   • Monitor guest feedback and take necessary action to improve cleanliness and service standards.

4. Inventory & Supplies:

   • Monitor inventory levels of cleaning products, linens, and amenities, and place orders when necessary.
   • Ensure the proper storage of cleaning chemicals and materials in compliance with safety regulations.
   • Track and manage housekeeping equipment, ensuring all items are in working condition and properly maintained.

5. Health & Safety Compliance:

   • Ensure compliance with health and safety standards, including proper chemical handling, use of personal protective equipment (PPE), and cleaning practices.
   • Follow and enforce all safety and security procedures related to housekeeping operations.
   • Ensure team members maintain cleanliness and organization in storage areas, staff rooms, and workspaces.

6. Administrative Duties:

   • Prepare daily reports on cleaning activities, room inspections, and any maintenance requests or issues.
   • Assist in the scheduling of shifts for housekeeping staff, ensuring adequate coverage during peak periods.
   • Maintain records of linen and uniform inventories, guest amenities usage, and supplies for budget tracking.

7. Collaboration & Communication:

   • Work closely with other departments, including front desk, maintenance, and laundry, to ensure smooth operations and guest satisfaction.
   • Participate in departmental meetings and communicate any staffing or operational concerns to the Executive Housekeeper or Housekeeping Manager.

8. Quality Control:

   • Monitor the cleanliness and maintenance of public areas, corridors, restrooms, and back-of-house spaces.
   • Conduct regular quality inspections and implement corrective actions as needed.
   • Ensure that cleaning procedures align with brand standards and guest expectations.

Qualifications:

• Education: High school diploma or equivalent; some college or vocational training in hospitality is a plus.
• Experience: Minimum of 2 years in a supervisory role within a housekeeping or hospitality setting.
• Skills & Abilities:
  • Strong leadership and team management skills.
  • Excellent organizational and time management skills.
  • Detail-oriented with a focus on quality and cleanliness.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
  • Knowledge of cleaning equipment, chemicals, and health and safety regulations.
• Physical Demands:
  • Ability to lift, carry, and move cleaning equipment and supplies.
  • Standing, walking, and bending for extended periods.
  • Ability to work in a variety of indoor environments, including guest rooms, public areas, and service areas.

Additional Information:

• Flexibility in scheduling is required, including the ability to work weekends, holidays, and during peak seasons.
• Knowledge of property management systems (PMS) or housekeeping management software is an advantage.
• Uniforms and protective gear are provided by the company.

We are an equal opportunity employer (EOE).