Whether you’re our Guest, Partner, Owner or Team Member, you can count on our commitment to excellence in everything we do!
2220 West Broad St
Athens,
GA
30606
Hotel Discounts
Whether you’re our Guest, Partner, Owner or Team Member, you can count on our commitment to excellence in everything we do!
Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do.
JOB SUMMARY
A Guest Services Associate is primarily responsible for checking-in and out hotel guests courteously and providing information inquiries from guests and visitors. Also, processing all payments according to established hotel requirements, ensuring that all procedures are completed to the hotel’s standards and assisting where necessary to ensure optimum service to guests.
QUALIFICATION STANDARDS
• Provide excellent customer service to arriving and departing guests/owners
• Check in and check out, make reservations and confirmations
• Efficiently maintain daily organization of the front desk operation
• Multi task, detail oriented, remain service centric
• Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
• Assist with guest issues with professionalism maintaining hospitable attitude.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
• Follow operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Education & Experience:
Physical requirements:
Equal Opportunity Employer (M/F/D/V)
If you enjoy a show, you’re in luck. Classic Center Theater, the historic Morton Theater and University of George Performing Arts Center are all nearby. Not to be dramatic, but we’re also in the medical district, close to many hospitals. Enjoy free WiFi and breakfast before visiting the Botanical Gardens, Sandy Creek Nature Center or teeing off at a local golf course.