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Senior Catering and Events Manager

Hilton Waikoloa Village

69-425 Waikoloa Beach Drive
Waikoloa, HI 96738

647 Room Hotel
Managed By Hilton
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Full-Time

Description

Come join the team at the Hilton Waikoloa Village , Discover paradise on Hawaii’s Big Island. Located on the sunny, scenic Kohala Coast, part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

The team is currently seeking a collaborative team player to be their next Senior Catering and Events manager. This position is responsible for you are responsible for Selling and Servicing Local Corporate and social events

What will I be doing?

As Senior Catering & Events Manager you are responsible for negotiation of business through proposals and contracts to close business. Selling and Servicing Local Corporate and social events

What will I be doing?

As Senior Catering & Events Manager  you are responsible for negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. As Sr. C&E Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.   May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  •     To organize, plan and prioritize your duties by developing plans and goals. 
  •     Timely communication to internal and external clients via telephone, email, written documents or in person. 
  •     Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
  •     Demonstrate knowledge of job systems, products, systems, and processes. 
  •     Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
  •     Selling and influencing both internal and external clients. 
  •     Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
  •     Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
  •     Participate in customer site inspections and assist with the sales process as necessary. 
  •     Other duties as necessary based on business needs.  
  •     Regular attendance. 

    Requirements

    What are we looking for?

    Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Worplace by Great Place To Work.

    We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  •          Medical Insurance Coverage – for you and your family
  •          Vision, Dental, Life and Disability Insurance
  •          Mental Health Resources
  •          Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate)
  •          Go Hilton travel discount program: 100 nights of discounted travel per calendar year
  •          Matching 401(k) plan
  •          Access to your pay when you need it through DailyPay
  •          Complimentary Duty Meals served in our Team Member Restaurant
  •          Employee Assistant Program
  •          Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  •          Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
  •          Career growth and development
  •          Team Member Resource Groups
  •          Recognition and rewards programs

    Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.

    The Salary  Range rate for this position is $80,000-84,000 and is based on applicable and specialized experience and location.  #LI-JL2

    • Posted November 6, 2024

    Hilton Waikoloa Village

    Say Aloha to 62 acres of Hawaiian paradise

    Discover paradise on Hawaii’s Big Island. Located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture, poolside relaxation, and a chance to meet marine wildlife up close.

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