Photo of The Colony Palm Beach, Palm Beach, FL

Security / Hotel Operations Manager

The Colony Palm Beach

155 Hammon Ave
Palm Beach, FL 33480

100 Room Hotel
Join our amazing team as our next Security/Operations Manager. If you have previously worked in a hotel setting, in guest services and/or security we want to speak with you!
Full-Time

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http://thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

: Responsible for all aspects of the Loss Prevention Department functions related to operations, quality and service standards. Ensure a safe environment for the hotel staff and guests and protect the assets of the hotel. Supervise and train Security/Loss Prevention personnel and manage The Colony Palm Beach Safety Program. This position also handles hotel operational needs including but not limited to inventory/storage management, facilities management, and assisting with day to day hotel operations as needed. 

MUST HAVE PREVIOUS HOTEL EXPERIENCE!!!!!

Reports to: Director of Human Resources

  • Responsible for overseeing and leading the daily operations of the Loss Prevention Departments in an attentive, friendly, efficient and courteous manner, providing all guests with anticipatory service and a safe environment throughout their stay.
  • Establishing maximum standards of luxury service and interpreting these standards to associates through training and performance evaluations.
  • Prepare work schedules weekly for Loss Prevention Department accordingly.
  • Plan and issue daily work assignments to associates.
  • Conduct pre-shift meeting to review information pertinent to business.
  • Maintain complete knowledge of Loss Prevention department policies/service procedures.
  • Maintain complete knowledge of all hotel features and services; local happenings and points of interests.
  • Complete daily walk-throughs of all hotel areas observing staffing levels, appearance, service, operational cleanliness and maintenance, quality and consistency of operations.
  • Responsible for maintaining the arrival guest areas and all public areas in comfortable and safe condition, including back of the house areas, as per company and Forbes five-star standard.
  • Review and respond to daily operational demands.
  • Coordinate department’s activities with other departments to facilitate increased levels of communication.
  • Anticipate guests’ and associates’ needs and respond promptly.
  • Monitor and handle any guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  • Document pertinent information in department logbook and/or guest incident action forms.
  • Respond to all radio calls, voicemail, emails promptly.
  • Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
  • Review departmental worked hours for payroll and submit to payroll on a timely basis.
  • Provide training, development, professional discipline, and positive support for Loss Prevention associates to ensure qualitative standards and growth, depth and development.
  • Actively participate in the selection of all departmental positions.
  • Ensure that associates comply and abide by the associates’ standards of conduct at all times.
  • Establish safe working conditions through appropriate training.
  • Report any disciplinary problems to Director of Human Resources as well as participate in the counseling and growth of associates.
  • Ensure that the Hotel’s assets are protected at all times.
  • Manage and review video surveillance.
  • Coordinate with government and law enforcement agencies as necessary.
  • Assist the hotel in complying with Local Fire Safety Legislation.
  • Liaise with Departmental Heads to ensure hotel staff is aware of their safety & security responsibilities.
  • Plan, deliver and facilitate regular staff safety awareness training.
  • Be fully conversant with hotel Fire and Emergency procedures. Assist with establishing and updating emergency programs and plans.
  • Responsible for management of key control within all departments.
  • Manage Lost & Found program.
  • Manage distributions of radios.
  • Lead the Colony Palm Beach Safety Program and Safety Committee.
  • Conduct interior and exterior walkthroughs, patrol hallways, villas, parking lots, stairwells, lobbies, bars and restaurants.
  • Conduct efficient and effective investigations, interviews, fact-gathering. Process documents as legally required (i.e incident reports, insurance claims, government/civic/medical documentation, workers compensation,) in a timely manner to ensure accuracy and confidentiality.
  • Maintain and update purchase orders and requisitions on a consistent basis.
  • Assist with inventories.
  • Inspect supply levels, cleanliness and organization of amenities and supplies.
  • Successfully complete the training/certification process for this position.
  • Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
  • Assist Loss Prevention Staff whenever necessary in performing all job functions.
  • Assist with special projects such as moving, management of off-site storage units and inventory, and assisting engineering, front office and F&B with operational duties.
  • Perform other related duties as assigned.
  • Keep up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
  • Any other functions of the position that are incidental to the performance of essential / fundamental job duties, whether or not listed above.

Qualifications

STANDARD 

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.

:

Essential:

  • High school or equivalent.
  • Four years of experience in Security and Hotel Operations in a director/management role in a luxury hotel/resort.
  • Valid U.S. Driver’s License.
  • Availability to work holidays, weekends and periods of high demand.
  • Ability to provide legible communication.
  • Must be able to communicate effectively both verbally and in writing with superiors, management, colleagues, employees, guests, and individuals inside and outside the Company.
  • Ability to communicate in a second language, preferably Spanish and/or Creole.
  • Excellent anticipatory guest service skills.
  • Knowledge of Forbes luxury service standards.
  • Ability to perform basic mathematical calculations.
  • High degree of attention to detail and confidentiality.
  • Excellent problem solving and decision-making skills.
  • Excellent computer skills, proficiency in Microsoft Office Suite.
  • Effective organizational, stress management and time management skills.
  • Demonstrates a sense of urgency and ability to meet deadlines.
  • Ability to work independently and as a team member.
  • Thorough knowledge of hotel services and amenities.

Desirable:

  • Working knowledge of a hotel property management system.
  • 2-year or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business or related major.

Skills:

Essential:

  • Ability to maintain hotel’s standards, policies and procedures with assigned staff.
  • Ability to encourage mutual respect and cooperation among team members, maintain open and collaborative relationships with associates and other departments and ensure behavior is followed throughout the team.
  • Ability to prioritize and organize work in addition to delegating work to appropriate individuals.
  • Ability to direct performance of assigned staff and follow up with corrections where needed.
  • Ability to motivate and provide support for entire department and maintain a positive work environment as well as encourage lateral service when possible.
  • Ability to ascertain staff training needs and provide such training.
  • Ability to be a clear thinker in situations of pressure or time constraint while exercising good judgment at all times.
  • Ability to focus attention on details.
  • Ability to maintain confidentiality of guests and pertinent hotel information and convey the same sense of confidentiality to all employees.
  • Ability to ensure the safety and security of all associates.
  • Ability to work with minimum supervision.
  • Provide an environment of positivity and growth while instilling well-being in each associate.
  • Prolonged periods of standing and walking and frequent pulling, pushing, and bending.
  • Exposure to outdoor environment (e.g. heat, rain, wind, cold).
  • Continuous movement throughout hotel.
  • Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
  • PREVIOUS HOTEL EXPERIENCE REQUIRED!
Posted November 5, 2024

The Colony Palm Beach

The Colony Palm Beach 

This iconic destination is beloved for its bold-colored brand of luxe. Palm Beach's pinkest hotel has, since 1947, been a smart second home for statesmen and stars, as well as for the town's chicest residents (who come for CPB's famous cocktails). From this exclusive address, in the heart of Palm Beach, guest can cruise to the Ocean or to Worth Avenue, which boasts the world's best restaurants and stores.