Senior Event Service Manager

Description

The Signia by Hilton San Jose is looking for Senior Event Services Manager to their team! We have two amazing leaders that are looking for candidates with 2 years events experience handling large groups/events, who have a great positive and energetic attitude, a team player, and someone who wants to be a part of Signia by Hilton! We offer competitive salary, UNCAPPED quarterly team bonus potential, career growth, benefits, hotel discounts, and more! 

About Our Amazing Hotel: 

Across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. Setting the stage for a new class of business travel, you’ll find over 55,000 sq. ft. of meeting and function space. Signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities complete your stay. 

The Hilton San Jose sits in downtown San Jose, directly connected to the San Jose McEnery Convention Center. Light rail links and The Tech Interactive are a short walk from our door. San Jose International Airport is four miles away and we’re 13 minutes from Levi’s Stadium, home to the San Francisco 49ers.

What will I be doing? 

As Senior Event Services Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.  

As a Team Member in this role, you will be responsible to:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.

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Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $85,000 to $95,000 and is based on applicable and specialized experience and location.  

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